Brian Plumb
Longmeadow,MA
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 9-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
Work History
Inside Sales and Customer Support Manager
Precision Threaded Products
02.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales by developing and implementing effective sales strategies.
- Over $300,000 per month average new order amount.
- Resolved complex customer issues promptly, resulting in increased positive feedback from clients.
- Analyzed sales data to identify trends, optimize processes, and implement improvements.
- Enhanced customer satisfaction by providing excellent support and addressing their concerns promptly.
- Advised is procurement of material and advised on lead times.
Inside Sales, international Sales Rep
Disston Tools
11.2018 - 03.2022
- Managing and advising international Accounts
- Deep Knowledge of cutting tools and commercial projects
- Quoting and developing high volume leads
- Personal management of accounts.
- Retaine 80% of clients and brought in 100 new clients resulting in increased revenue and improved customer satisfaction scores.
- Improved sales techniques and made sales pitches to 50 potential clients per quarter.
- Documented transactions and managed high-value accounts using Salesforce.
- Collaborated with Regional Sales Managers to make strategic sales decisions.
Inside Sales
Hampden Zimmerman Electric Supplies
09.2017 - 11.2018
- Quoted, Budgeted and sold high volumes of electrical supplies both residential and commercial
- Assisted customers in lighting design and product coordination
- Strong customer service skills
- Averaged over 500,000 dollars in sales annually.
Senior Account Executive
Safe Home Security
05.2015 - 09.2017
- Obtain New Accounts
- Highly Successful in Customer Retention
- Assisted clients with designing and selection of alarm and fire systems
- Trained New Staff
- Sold over 25.000 worth of alarms and fire systems per month.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
BA Liberal Arts -
Westfield State University
Westfield, MA01.2015
Skills
Sales Presentations
CRM software expertise
Coaching and Mentoring
Sales strategy development
Customer Retention Strategies
Meeting facilitation
Brand representation
Sales Pipeline Management
Customer Service
Problem-Solving
Attention to Detail
Multitasking
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Timeline
Inside Sales and Customer Support Manager
Precision Threaded Products
02.2022 - Current
Inside Sales, international Sales Rep
Disston Tools
11.2018 - 03.2022
Inside Sales
Hampden Zimmerman Electric Supplies
09.2017 - 11.2018
Senior Account Executive
Safe Home Security
05.2015 - 09.2017
BA Liberal Arts -
Westfield State University
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