Brian Poisson
Nashua
Summary
Accomplished professional with a strong focus on leadership and operational efficiency in the restaurant and customer service industries. Known for driving exceptional customer experiences and effective staff management, contributing to sustained business growth.
Overview
19
19
years of professional experience
Work History
Restaurant Owner/Operator
Collins Brothers Inc.
Nashua, NH
08.2020 - Current
- Directed daily operations ensuring optimal service quality and customer satisfaction.
- Managed inventory control, reducing waste through effective stock management practices.
- Established vendor relationships to negotiate favorable terms for supplies and services.
- Managed financial aspects of the business including budgeting, forecasting and cash flow management
- Recruited, hired, and trained talented staff to fill vacancies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Senior General Store Manager Trainer
Speedway Gas Station
Manchester, NH
05.2007 - 12.2020
- Led team training initiatives, enhancing staff efficiency and customer service standards.
- Managed cash handling procedures, ensuring accuracy in transactions and minimizing losses.
- Fostered a positive workplace culture, mentoring employees for career advancement within the organization.
- Boosted customer satisfaction levels through exceptional service, personalized attention, and prompt resolution of issues.
- Ensured compliance with company policies, safety regulations, and local laws, maintaining a safe and secure environment for staff and customers.
- Reduced shrinkage rates significantly by implementing robust loss prevention measures and conducting periodic audits.
- Enhanced employee morale with regular feedback sessions, professional development opportunities, and recognition programs.
- Traveled to train new Store Managers within the company as well as acquisitions from mergers/buyouts across the U.S.
- Oversaw financial management activities such as budget planning, expense tracking, and cash handling procedures to ensure fiscal accountability.
Education
High School Diploma -
Nashua Senior High School
Nashua, NHSkills
- Operational efficiency
- Staff management
- Customer engagement
- Staff leadership
- Operations management
- Schedule management
- Inventory management
- Staff hiring
Timeline
Restaurant Owner/Operator
Collins Brothers Inc.
08.2020 - Current
Senior General Store Manager Trainer
Speedway Gas Station
05.2007 - 12.2020
High School Diploma -
Nashua Senior High School