Brian Poole
Nyc,NY
Summary
Dynamic General Manager with a proven track record at 82 Stanton, enhancing operational efficiency and customer satisfaction. Skilled in leadership and problem resolution, I successfully implemented strategic initiatives and mentored staff, fostering a culture of continuous improvement. I drive results through effective team collaboration.
Overview
11
11
years of professional experience
Work History
General Manager
82 Stanton
04.2025 - 11.2025
- Directed daily operations to enhance efficiency and workflow.
- Developed and implemented strategic initiatives to improve customer satisfaction and retention rates.
- Oversaw budgeting processes, ensuring alignment with organizational goals and resource allocation.
- Mentored and trained staff, fostering a culture of continuous improvement and professional development.
Bar Manager
Downtown Social
01.2022 - 04.2025
- Supervised daily bar operations to ensure efficient service and customer satisfaction.
- Developed and implemented training programs for new bartenders, enhancing team performance.
- Managed inventory control and ordering processes to maintain optimal stock levels.
- Created unique cocktail menus based on seasonal ingredients and customer preferences.
Bartender
13th Step
03.2021 - 01.2022
- Crafted and served a variety of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Assisted in managing inventory levels, tracking supplies, and placing orders for timely restocking.
- Provided exceptional customer service by engaging patrons and addressing inquiries or concerns promptly.
- Trained new staff on bar procedures, cocktail preparation, and customer interaction techniques.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Down the Hatch
01.2015 - 03.2020
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
Education
Associate of Science - Business Administration
Onondaga Community College
Syracuse, NY06.2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
Timeline
General Manager
82 Stanton
04.2025 - 11.2025
Bar Manager
Downtown Social
01.2022 - 04.2025
Bartender
13th Step
03.2021 - 01.2022
Bartender
Down the Hatch
01.2015 - 03.2020
Associate of Science - Business Administration
Onondaga Community College