Brian Quintanilla
Elizabeth,NJ
Summary
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
11
11
years of professional experience
Work History
HVP Associate
FanDuel
12.2023 - Current
- Act as the main point of contact for high-value guests, building strong personal relationships to ensure their needs and preferences are met.
- Arrange and manage exclusive services, bookings, events, or promotions for VIPs and coordinating with multiple departments to ensure a seamless and exceptional guest experience.
- Communicate with Hosts to ensure the best possible experience for VIP users.
- Maintain accurate records of client interactions, preferences, and feedback to ensure that service can be tailored and improved over time.
Customer Operations Agent
FanDuel
11.2020 - 12.2023
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
- Responded to complex operational issues of internal and external customers.
- Answered questions and informed customers of current sales and promotions.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
Technical Support Engineer
TelTech Systems
10.2018 - 10.2020
- Aligned office departments and increased inter-department communication and data
sharing. - Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Responded to support requests from end users and patiently walked individuals through basic
troubleshooting tasks.
Sales Associate
Famous Footwear
08.2014 - 10.2018
- Operated cash register, collected payments, and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer
sales and move overstock items.
Education
Bachelor of Science - Finance
Kean University
Union, NJ05-2026
Associate of Science - Business
Union County College
Cranford, NJ05-2019
High School Diploma -
Elizabeth High School
Elizabeth, NJ06-2014
Skills
- Zendesk & SalesForce Knowledge
- Bilingual (Spanish)
- Customer Service Expert
- Technical issues analysis
- Product knowledge
- Teamwork and collaboration
Timeline
HVP Associate
FanDuel
12.2023 - Current
Customer Operations Agent
FanDuel
11.2020 - 12.2023
Technical Support Engineer
TelTech Systems
10.2018 - 10.2020
Sales Associate
Famous Footwear
08.2014 - 10.2018
Bachelor of Science - Finance
Kean University
Associate of Science - Business
Union County College
High School Diploma -
Elizabeth High School
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