- I like looking at the stars and learning about constellations
- Exploring various forms of art, such as piano, books, and documentaries, to nurture creativity and personal growth
- Astrology
- Avid Reader
Brian Reed
Service Advisor
Providence Forge,VA
Summary
Dynamic Service Advisor with a proven track record at Williamsburg Auto Group, excelling in customer service and vehicle assessment. Recognized for enhancing customer satisfaction and loyalty through effective communication and relationship management. Skilled in documentation and reporting, consistently achieving high ratings by addressing concerns promptly and streamlining service processes.
Overview
10
10
years of professional experience
Work History
Service Adviser
Williamsburg Auto Group
03.2024 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Reduced wait times with efficient coordination of service tasks among technicians.
Service Advisor
Carter Myers Automotive
10.2022 - 03.2024
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Service Advisor
Williamsburg Auto Group
06.2021 - 10.2022
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Guest Service Team Leader
Pilot Travel Centers
11.2015 - 06.2021
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for relationshipbuilding.
- Monitored staff members' time and attendance to correct issues and provide accurate timesheet information for payroll processing.
- Spearheaded initiatives aimed at enhancing employee engagement within the Guest Services Team.
- Optimized staffing levels during peak periods through effective scheduling adjustments, ensuring efficient resource allocation without compromising service quality.
- Trained new team members on company policies, procedures, and best practices in guest services.
Education
Associate of Science - Environmental Science
Rappahannock Community College
Saluda, VA 05.2001 -
Skills
Customer service
Computer skills
Service estimates
Vehicle assessment
Excellent communication
Cost estimation
Documentation and reporting
Data entry
Listening skills
Customer relationship management
Handling customer complaints
Workflow management
Interests
Timeline
Service Adviser
Williamsburg Auto Group
03.2024 - Current
Service Advisor
Carter Myers Automotive
10.2022 - 03.2024
Service Advisor
Williamsburg Auto Group
06.2021 - 10.2022
Guest Service Team Leader
Pilot Travel Centers
11.2015 - 06.2021
Associate of Science - Environmental Science
Rappahannock Community College
05.2001 -
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