Hi, I’m
BRIAN RICKERSON
Technical Support
SAN ANTONIO,TX
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
14
years of professional experience
1
Certification
Work History
Capital City Security
SECURITY OFFICER
04.2022 - Current
Job overview
- Responded quickly to incidents and assessed active situations for security concerns.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Guide Dogs Of Texas
Mobility Guide Doge Instructor Apprentice
08.2022 - 10.2022
Job overview
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
IDEA Public Schools
SUBSTITUTE TEACHER
12.2021 - 04.2022
Job overview
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Wells Fargo
Loan Processor
03.2021 - 11.2021
Job overview
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
TSA
Transportation Security Administration
07.2016 - 03.2019
Job overview
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Adhered to strict screening techniques and procedures while conducting human screenings.
HomeAway
CUSTOMER SERVICE REPRESENTATIVE
08.2016 - 07.2017
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Fitness 19
Personal Trainer
05.2015 - 10.2016
Job overview
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
Barbizon USA
INSTRUCTOR
02.2014 - 10.2015
Job overview
- and implement plans of action.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
BANK TELLER, Frost Bank
Bank Teller
02.2013 - 01.2014
Job overview
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Home Depot
Sales Associate
05.2011 - 01.2013
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
United States Army
Combat Medic (68W)
07.2008 - 05.2011
Job overview
- Assessed needs and conditions of assigned patients and gathered critical patient health information.
- Worked as crisis team member and clearly communicated with other health care members to best care for patients with diverse military wounds.
- Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
Education
University of Houston - VictoriaVictoria, TX
Bachelor of Science from Cyber Security
12.2024
The University of Texas At San AntonioSan Antonio, TX
Security+ Certification from Cyber Security
06.2023
Northwest Vista CollegeSan Antonio, TX
Associate of Arts from Education
12.2020
Skills
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Customer Account Management
- Analytical and Methodical
- Help Desk Support
- Microsoft Windows and Office
- Tracking and Documentation
- Development Documentation
- Software Evaluation
- Resolving Problems and Incidents
- Incoming Call Management
- Product and Service Knowledge
Certification
- Security+ Training - Current to June 2023
- Security Level III & IV Certifivation - Current
Timeline
Mobility Guide Doge Instructor Apprentice
Guide Dogs Of Texas
08.2022 - 10.2022
SECURITY OFFICER
Capital City Security
04.2022 - Current
SUBSTITUTE TEACHER
IDEA Public Schools
12.2021 - 04.2022
Loan Processor
Wells Fargo
03.2021 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE
HomeAway
08.2016 - 07.2017
Transportation Security Administration
TSA
07.2016 - 03.2019
Personal Trainer
Fitness 19
05.2015 - 10.2016
INSTRUCTOR
Barbizon USA
02.2014 - 10.2015
Bank Teller
BANK TELLER, Frost Bank
02.2013 - 01.2014
Sales Associate
Home Depot
05.2011 - 01.2013
Combat Medic (68W)
United States Army
07.2008 - 05.2011
University of Houston - Victoria
Bachelor of Science from Cyber Security
The University of Texas At San Antonio
Security+ Certification from Cyber Security
Northwest Vista College
Associate of Arts from Education
- Security+ Training - Current to June 2023
- Security Level III & IV Certifivation - Current
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