BRIAN RIOS-VEGA
Carteret,NJ
Summary
A recent graduate from Rutgers Business School with a Bachelor’s degree in Marketing and MIS. Experienced in customer service and clerical, with strong skills in problem-solving, information processing, and providing excellent customer service. Proficient in utilizing digital marketing tools and data analysis to drive business growth. Adept at collaborating in team environments and managing multiple projects simultaneously.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
RWJ Fitness and Wellness
Carteret, NJ
06.2023 - Current
- Delivered excellent customer service to ensure high levels of customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Window Clerk
A. Duie Pyle, Inc
Carteret, NJ
10.2017 - Current
- Sorted mail manually or through automated equipment such as sorters or scanners.
- Complied with company policies on sensitive information confidentiality.
- Organized incoming mail items into bins according to designated sorting criteria.
- Assisted in training and mentoring new staff members.
Cashier
Shoprite
Carteret, NJ
11.2016 - 10.2017
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally according to company policy.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor of Science - Marketing
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
Newark, NJ05.2024
Associate of Science - Business Administration
MIDDLESEX COLLEGE
Edison, NJ05.2022
Skills
- Improving customer experience
- Attention to detail
- Critical thinking
- Experienced in Microsoft Office (Access, Excel PowerPoint, and Word)
- Scheduling
- Paperwork Processing
- Data Entry
- Information Security
- Mail Sorting
- Appointment Scheduling
- Cash Management
- Administrative tasks
Websites
Leadership Experience
Aspire High Youth, 09/2018, 06/2019, Mentor, Motivated a group of 20+ non-English speakers high school students to improve grades and go to college
Community Service
Volunteered at various blood drives to help patients in critical conditions
Languages
Spanish
Native/ Bilingual
Portuguese
Elementary
Accomplishments
- Graduated with High Honors, GPA: 3.556
References
References available upon request.
Timeline
Customer Service Representative
RWJ Fitness and Wellness
06.2023 - Current
Window Clerk
A. Duie Pyle, Inc
10.2017 - Current
Cashier
Shoprite
11.2016 - 10.2017
Bachelor of Science - Marketing
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
Associate of Science - Business Administration
MIDDLESEX COLLEGE
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