Wendy L Brown
Allstate Ward Financial
Sicklerville,NJ
44
years of professional experience
Customer Service Representative supporting customers by phone and in person, resolving billing questions, account changes, and complaint details. Handles payments, claim follow-up, and document delivery while confirming corrections are completed and customers receive clear next steps. Builds trust through calm communication, accurate information, and timely issue resolution.
Work History
Customer Service Representative
2 Years 11 Months- Resolved 90% of customer complaints per case through careful follow-up and documented issue tracking.
- Processed 12 - 15 customer inquiries daily, providing timely account support and clear next-step guidance.
- Answered customer calls with a professional tone and accurate information about account services.
- Reviewed account details and updated records to maintain organized customer files.
- Used active listening to identify customer needs and recommend appropriate service options.
- Handled billing questions and explained account activity in clear, customer-friendly language.
Customer Service Representative
3 Months- Answered incoming calls and emails with a professional tone, guiding customers through account questions and requests.
- Reviewed customer details and documentation for completeness before routing requests to the appropriate department.
- Supported billing questions by explaining charges, clarifying payment status, and documenting customer concerns.
- Maintained accurate case notes and call logs to support consistent service and reliable handoffs.
- Explained account information clearly, using positive language to reduce confusion during customer interactions.
- Tracked follow-up items and returned customer calls promptly to keep requests moving forward.
- Helped customers complete routine service requests by gathering details and confirming next steps.
- Handled difficult conversations calmly and redirected escalated concerns to the proper team.
- Supported day-to-day office workflows by organizing messages, paperwork, and service updates.
- Built strong customer relationships by staying patient, attentive, and consistent in every interaction.
- Clarified service policies and procedures to help customers understand available options.
- Provided courteous service that supported a positive experience for customers during each contact.
Customer Service Representative
6 Years- Explained product and service details, canceled accounts, and captured complaint information with professionalism.
- Determined service charges, collected deposits or payments, and supported billing arrangements for customers.
- Reviewed account changes and confirmed corrections were completed accurately to address customer problems.
- Greeted visitors, assessed their needs, and directed them to the appropriate destination or representative.
- Sent claim updates, documents, and follow-up notices by computer, mail, or fax to keep customers informed.
Owner-Operator
15 Years 7 Months- Managed 10-20 event setups weekly while coordinating timing and décor placement for assigned functions.
- Planned and decorated events for weddings, reunions, baby showers, anniversaries, and birthdays.
- Selected, procured, and arranged decorative items, equipment, and supplies to match each event theme.
- Provided customer support through costume deliveries, face painting, and games for children's parties.
- Maintained current knowledge of event-decorating styles and trends to keep offerings fresh and relevant.
- Applied active listening, attention to detail, and customer follow-up to support client requests and event changes.
Stay at Home Mother
6 Years 8 Months- Formulated and balanced a household budget for 2 adults and 3 children, paying bills and identifying cost-saving opportunities.
- Extended household financial planning to include 3 additional children from 2004-2014, maintaining consistent expense management across changing needs.
- Assigned and scheduled housekeeping duties for 3 children ages 4 to 15 based on capability and age-appropriate expectations.
- Homeschooling and taught 2 children in 5th and 8th grade, improving academic performance through structured instruction and follow-up.
- Participated in local PTA, volunteer projects, and church events, coordinating with other homemakers and supporting community involvement.
- Built informal networking with other mothers through sports and home economics activities, sharing practical support and family resources.
Education
High School Diploma
Skills
Customer Support
Attention to Detail
Active Listening skills
Improving Customer Experience
Building Customer Loyalty
Time Management
Patience
Ability to Use Positive Language
Problem Solving
Customer support
Active listening
Customer follow-up
Complaint resolution
Escalation handling
Document handling
Billing support
Timeline
Customer Service Representative
Allstate Ward Financial
08.2023 - 07.2026Read More
Customer Service Representative
Abbott Associates
01.2023 - 04.2023Read More
Customer Service Representative
Allstate/Graisbery Financial Group LLC
03.2014 - 03.2020Read More
Owner-Operator
Balloon Creations
04.1989 - 11.2004Read More
Stay at Home Mother
08.1982 - 04.1989Read More
Midland Senior High School
High School Diploma
Read More