ROCHELLE TAMAURA
Vista,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Union Bank
01.2022
- Maintained knowledge of bank products, services, and best practices
- Provided customers with a high level of service, privacy and confidentiality, and friendly, welcoming attitude
- Handled all transactional services, including bank deposits, monetary withdrawals, financial transfers, and other bank transactions.
Member Service Specialist
MyPoint Credit Union
01.2021
- Signing on new clients and helping them through the process
- Managing client bank accounts, including opening and closing accounts, and overseeing transactions
- Processing deposits, payments, and withdrawals
- Recommending and explaining banking services and products to clients based on their needs
- Presenting banking services and products to existing and prospective clients
- Resolving client queries and complaints.
Hostess
The Oceanaire: Seafood Room
01.2019
- Responsible for welcoming customers and ensuring that they are seated and receive attentive service
- Maintaining a waitlist during busy hours
- Passing out menus and accepting phone calls, making reservations.
Sales Associate
Aeropostale
01.2016
- Help customers select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers' questions
- Directs customers by taking them to racks and counters
- Provides outstanding customer service.
Customer Service Representative
Bank of America
01.2017 - 01.2019
- Responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders, and checking
- Duties also include counting cash, answering phones, filing deposit slips and paperwork, managing ATM deposits, and balancing numbers at the end of the day.
Education
Southwestern College
01.2017
Bonita vista high school
01.2016
Skills
- Bilingual Customer Support
- Good Communication
- Attention to Detail
- Active Listening
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitude
- Interpersonal Skills
- Organizational Skills
- Customer Service
- Complaint Handling
- Customer satisfaction measurement
- Paperwork Processing
- Assertiveness
- Account Management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Licensed Real Estate Agent
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Union Bank
01.2022
Member Service Specialist
MyPoint Credit Union
01.2021
Hostess
The Oceanaire: Seafood Room
01.2019
Customer Service Representative
Bank of America
01.2017 - 01.2019
Sales Associate
Aeropostale
01.2016
Southwestern College
Bonita vista high school
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