Jenna Jacobs
Cosmetologist
Morgan Hill,CA
Summary
Highly creative, personable, licensed Cosmetologist with an exceptional record of client satisfaction. Exceptional knowledge of chemical properties of hair, cosmetic products, and their physical and aesthetic effects. Strong skills in treating and analyzing the condition of individual customers' hair. Excellent ability to identify optimal hair style from facial features and talking with customers Senior stylist in the artistry of hair curling, cutting, lighting, tinting and special effects. Outstanding skills in customer service and making sure all guest have an exceptional experience. Well-organized, independent, and able to prioritize in a fast-paced environment. Ability to stand for extended periods of time. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with mathematical aptitude.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Teller
Union Bank
Morgan Hill, CA
10.2018 - 05.2019
- Performed tasks such as Safe Deposit activities, merchant teller services, remote branch capture, etc., in compliance with established policies, procedures, and standards
- Followed and adhered to all bank operational and security procedures, including compliance and privacy policies to maintain customer confidentiality ensuring all financial transactions completed accurately and efficiently
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Administrative assistant
Litigation Law Group
San Jose, CA
02.2015 - 01.2016
- Provided assistance to litigation team in preparation for trial and ongoing case management
- Maintained Partners’ meetings, conferences, and travel via Outlook
- Acted as liaison between clients and attorneys
- Prepared legal documents and client correspondence
- Assisted with secretarial overflow and support
- Organized litigation binders
- Ordered office supplies
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Cosmetologist
Special FX Salon
San Jose, CA
02.2013 - 01.2016
- Performed cosmetic services such as skin care, waxing, cosmetic, hair cutting
- Offered therapeutic hair and skin treatments
- Specialized in color and wedding day hair
- Provided individual hairstyle recommendations to clients
- Greeted and seated clients in a friendly and courteous manner
- Recommended and sold various products
- Maintained a safe, clean, and sanitary salon environment at all times
- Received payments from clients utilizing a cash register
- Engaged clients, developed rapport, provided outstanding personalized service
- Maintained booking calendars
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Cosmetologist/Intern and stylist
Special FX
San Jose, CA
02.2010 - 02.2011
- Assisted in various styles, color, highlights, and presses
- Assisted various make-up applications
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Offered exceptional service and support to walk-in and scheduled customers.
Cosmetologist
Hair Biz
San Jose, CA
05.2002 - 04.2010
- Performed a variety of hair treatments, color, cut as requested
- Provided skin treatments
- Ensured privacy and customer satisfaction for every client
- Recommended fashionable and age-appropriate
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Teller
Chase (Washington Mutual)
Morgan Hill, CA
02.2000 - 12.2001
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
Education
Certificate of Achievement - Cosmetology
San Jose City College
San Jose 05.1998 - 05.2000
Skills
Relationship building and management
undefinedTimeline
Teller
Union Bank
10.2018 - 05.2019
Administrative assistant
Litigation Law Group
02.2015 - 01.2016
Cosmetologist
Special FX Salon
02.2013 - 01.2016
Cosmetologist/Intern and stylist
Special FX
02.2010 - 02.2011
Cosmetologist
Hair Biz
05.2002 - 04.2010
Teller
Chase (Washington Mutual)
02.2000 - 12.2001
Certificate of Achievement - Cosmetology
San Jose City College
05.1998 - 05.2000
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