Brian Rivas
Oxford,AL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
1
1
year of professional experience
Work History
Operations
Dick's Sporting Goods, Inc
06.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Customer Service
UPS
10.2022 - 06.2023
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
Front Desk
Planet Fitness
05.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Gadsden State Community College
Gadsden, AL05.2024
Skills
- Apple macOS
- Sales Activities
- Microsoft Excel
- Staff Management
- Customer Service
Timeline
Operations
Dick's Sporting Goods, Inc
06.2023 - Current
Customer Service
UPS
10.2022 - 06.2023
Front Desk
Planet Fitness
05.2022 - 09.2022
High School Diploma -
Gadsden State Community College
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