Brian Roach
Gulfport,MS
Summary
Management Professional with 20+ years of experience successfully directing the overall operations and staff for a top tier Casino. Experience in implementing new products and services while overseeing ongoing operations. My goal is to secure a position where my vast experience is used to ensure successful operations of the business.
Overview
2026
2026
years of professional experience
Work History
Director of Support Operations
Silver Slipper Casino Hotel
Bay St. Louis, MS
03.2025 - Current
- Managed budgeting activities related to purchasing new equipment or technology needed by the Support Department.
- Developed initiatives aimed at increasing efficiency within the support department.
- Evaluated performance of support staff and provided coaching to improve performance.
- Mitigated business risks by working closely with staff members and assessing performance.
- Evaluated existing processes related to customer service operations and identified opportunities for improvements.
- Ensured compliance with relevant laws, regulations related to data privacy and security.
- Fostered a positive team environment through regular feedback and recognition efforts.
- Implemented new support tools to streamline communication and workflow processes.
Correctional Officer
Lancaster County Jail
Lincoln, NE
09.2023 - 02.2025
- Provide input into the treatment of individual inmates and the correctional facility population in general through reporting observations to counseling, medical, and supervisory staff.
- Process new inmates; supervise inmate activities, recreation, personal visits, and phone calls; provide inmates with services such as laundry, meals, mail, sanitation & numerous others.
- Prevent and control volatile situations among the inmates; conduct searches or shakedowns to control contraband; escort inmates to any medical or legal appointments.
- Supervise inmate activities including educational, recreational, and trustee duties.
- Listen openly to inmate questions or grievances to help resolve or refer problems/issues to appropriate staff.
- Document inmate activities and relevant incidents and complete oral and written reports when required.
Carrier
USPS
06.2021 - 09.2023
- Responsible for sorting mail and packages to prepare for delivery.
- Deliver mail along your assigned route. Pick up or collect mail from customers.
Director of Surveillance
Island View Casino Resort
07.2008 - 06.2021
- Hired, developed, measured performance and discipline of surveillance staff.
- Developed, implemented, executed, and achieved long and short-term goals of the casino.
- Formulated and operated within the operating budget and/or capital budget to accomplish goals and objectives.
- Conducted ongoing analysis of financial reports to monitor the profitability and expenses of the department and took appropriate action by creating and implementing strategies and tactics to reduce cost.
- Developed and implemented staffing plans that provided appropriate labor to meet operational expectations.
- Ensured that all internal control policies and procedures were adhered to. Worked with the casino management staff in solving problems.
- Monitored day-to-day gaming employees and reports any non-adherence or wrongdoing with respect to policy, procedure and gaming law.
- Conducted internal investigations as necessary to determine non-compliance issues.
- Investigated and reported all suspicion of wrongdoing in connection with gaming activities.
- Complied with all reporting requirements as directed by the Gaming Commission.
Surveillance Manager
Island View Casino Resort
09.2006 - 07.2008
Surveillance Supervisor
Copa Casino
03.1997 - 08.2005
Security Forces
United States Air Force
03.1993 - 03.1997
Military Service
Education
AA - Business
Gulf Coast Community College
01.1994
Skills
- Casino surveillance and gaming regulation
- Risk mitigation
- Team leadership
- Reporting and management
- Problem solving and strategic thinking
- Confidentiality and operational direction
- Budget management
- Regulatory compliance
Websites
REFERENCES
Available upon request.
Timeline
Director of Support Operations
Silver Slipper Casino Hotel
03.2025 - Current
Correctional Officer
Lancaster County Jail
09.2023 - 02.2025
Carrier
USPS
06.2021 - 09.2023
Director of Surveillance
Island View Casino Resort
07.2008 - 06.2021
Surveillance Manager
Island View Casino Resort
09.2006 - 07.2008
Surveillance Supervisor
Copa Casino
03.1997 - 08.2005
Security Forces
United States Air Force
03.1993 - 03.1997
Military Service
AA - Business
Gulf Coast Community College