Professional with extensive experience in process management and customer relations. Proven track record in client billing and documentation, ensuring timely and accurate service delivery. Committed to enhancing operational efficiency and improving customer satisfaction through effective strategies.
Overview
20
20
years of professional experience
Work History
Process Service Manager
Court House Legal Services
Cherry Hill
07.2008 - 01.2026
Prepared legal documents with precision for service by process servers.
Drafted affidavits of service and non-service for completed assignments.
Quoted clients and prospects accurately, providing detailed billing information.
Emailed clients affidavits and invoices promptly after job completion.
Filed all completed work numerically for efficient retrieval.
Served entities requiring electronic process service, including New Jersey Attorney General's Office and City of Philadelphia.
Shift Coordinator
Steak and Ale Restaurant Corporation
Cherry Hill
01.2006 - 07.2008
Coordinated daily restaurant operations and managed staff schedules effectively.
Oversaw inventory management and ensured stock levels met service needs.
Resolved customer complaints promptly to maintain satisfaction and loyalty.
Facilitated communication between kitchen and dining staff for smooth operations.
Performed additional duties as assigned by management.
Assisted with interviewing potential candidates for open positions on the shift team.
Enforced company policies consistently among all staff members.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
Direct Service Manager- Intake Process/Career Development at Save the Family FoundationDirect Service Manager- Intake Process/Career Development at Save the Family Foundation