Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brian G. Ross

Voorhees

Summary

Professional with extensive experience in process management and customer relations. Proven track record in client billing and documentation, ensuring timely and accurate service delivery. Committed to enhancing operational efficiency and improving customer satisfaction through effective strategies.

Overview

20
20
years of professional experience

Work History

Process Service Manager

Court House Legal Services
Cherry Hill
07.2008 - 01.2026
  • Prepared legal documents with precision for service by process servers.
  • Drafted affidavits of service and non-service for completed assignments.
  • Quoted clients and prospects accurately, providing detailed billing information.
  • Emailed clients affidavits and invoices promptly after job completion.
  • Filed all completed work numerically for efficient retrieval.
  • Served entities requiring electronic process service, including New Jersey Attorney General's Office and City of Philadelphia.

Shift Coordinator

Steak and Ale Restaurant Corporation
Cherry Hill
01.2006 - 07.2008
  • Coordinated daily restaurant operations and managed staff schedules effectively.
  • Oversaw inventory management and ensured stock levels met service needs.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Facilitated communication between kitchen and dining staff for smooth operations.
  • Performed additional duties as assigned by management.
  • Assisted with interviewing potential candidates for open positions on the shift team.
  • Enforced company policies consistently among all staff members.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Education

High School Diploma -

Cherry Hill High School East
Cherry Hill, NJ
06-1982

Skills

  • Effective communication
  • Attention to detail
  • Customer satisfaction
  • Inventory management
  • Client billing and documentation
  • Food and Beverage industry professional

References

References available upon request.

Timeline

Process Service Manager

Court House Legal Services
07.2008 - 01.2026

Shift Coordinator

Steak and Ale Restaurant Corporation
01.2006 - 07.2008

High School Diploma -

Cherry Hill High School East
Brian G. Ross