Johanna Garay
Woodland Hills,CA
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Process Service Manager
USA Express Legal & Investigative Services
, CA
06.2022 - Current
- Delegated work to staff, setting priorities and goals.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed customer billing statements for accuracy.
- Ensured prompt resolution of customers' inquiries via phone, or email.
Office Management Assistant
Home Improvement Rescue
Sherman Oaks, CA
01.2021 - 04.2022
- Developed an organized system for tracking customer orders and inquiries.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Responded to customer inquiries via phone or email in a professional manner.
Marketing Specialist
Marketing Webs
Sherman Oaks, CA
06.2016 - 09.2020
- Conducted market research to identify trends and customer needs.
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
- Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
Education
High School Diploma -
Van Nuys High School
Van Nuys, CASome College (No Degree) - Interior Design
Los Angeles Valley College
Valley Glen, CASkills
- Office administration
- Reliable and responsible
- Multiple priorities management
- Goal setting
- Customer service
- Service quality management
- Flexible schedule
Timeline
Process Service Manager
USA Express Legal & Investigative Services
06.2022 - Current
Office Management Assistant
Home Improvement Rescue
01.2021 - 04.2022
Marketing Specialist
Marketing Webs
06.2016 - 09.2020
High School Diploma -
Van Nuys High School
Some College (No Degree) - Interior Design
Los Angeles Valley College