Mailyn Quinones
Englewood,New Jersey
Summary
Dynamic and professional individual with extensive experience in administrative roles, specializing in leasing management and healthcare coordination. Recognized for exceptional leadership qualities, including the ability to train and develop teams, optimize scheduling efficiencies, and ensure compliance with company policies and regulatory standards. Proactively identifies opportunities to maximize revenue while maintaining impeccable accuracy in financial transactions and record-keeping. Skilled in resolving conflicts and addressing client concerns with diplomacy and professionalism. Possesses a strong commitment to confidentiality and integrity in all aspects of work. Seeking a challenging role where expertise in customer service and administrative operations can drive organizational success and enhance customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operation Process Manager
ELITE MANAGEMENT
Hackensack, NJ, USA
07.2015 - 11.2022
- Spearheaded process improvement initiatives
- Implemented efficient systems for rent collection and maintenance
- Developed standardized procedures for tenant screening and leasing
- Oversaw eviction processes ensuring compliance
- Managed property software for tracking leasing and financials
- Conducted regular audits for property record accuracy
- Collaborated with team for process enhancement
- Provided training to ensure staff adherence
- Resolved tenant issues and complaints promptly
- Stayed updated on landlord-tenant laws
Coordinator/Billing/Payroll
ELITE HEALTHCARE
Hackensack, NJ, USA
07.2012 - 07.2015
- Created staff schedules for CHHA
- Managed workflow for payroll accuracy
- Reconciled payroll for 90+ employees
- Prepared and submitted HMO/MCO claims
- Resolved client billing complaints
Collection
BROADWAY HEALTHCARE
Hackensack, NJ, USA
01.2010 - 07.2012
- Managed delinquent accounts and collections
- Established payment plans with patients
- Ensured compliance with medical collection guidelines
- Updated patient information in systems
- Reported patient and payer credit balances
Education
Associate of Science (AS) - Surgical Technologist
Berkeley College
NJBachelor of Science (BS) - Business Administration
Montclair State University
Montclair, NJ07.2012
Skills
- Administrative Support
- QuickBooks
- Database Management
- Customer Service
- Telephone Inquiry Management Experience
- Microsoft Office/Google Drive
- Paychex Payroll Software
- Issue Escalation
- Creative Problem-Solving
- Phone and Email Etiquette
- Excel
- Clear Communication
- Real Estate Law
- Office Administration
- Community Engagement
- Empathy and Tactfulness
- Debt recovery expertise
- Goal-Oriented
- Multitasking proficiency
Certification
- Basic Life Support Certification (BLS)
- Notary Public
Timeline
Operation Process Manager
ELITE MANAGEMENT
07.2015 - 11.2022
Coordinator/Billing/Payroll
ELITE HEALTHCARE
07.2012 - 07.2015
Collection
BROADWAY HEALTHCARE
01.2010 - 07.2012
Bachelor of Science (BS) - Business Administration
Montclair State University
Associate of Science (AS) - Surgical Technologist
Berkeley College