Cornika Jones

GS 6-7

• Evaluating information to determine compliance with standards( laws, regulations or standards)
• Using computers and computer systems ( including hardware and software) to program, write software, set up functions, enter data , or process information
• Distributing mail internationally
• Providing information to supervisors, co-workers, and subordinates by telephone, email , or in person
• Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data
• Communicating with people outside of the organization, representing the organization to the customers, the public, government, and other external sources
• Analyzing information and evaluating results to choose the best solution and solve problems
• Prepares operating and security records of inbound and outbound trailers involved in loading and unloading mail
• Estimates load as to amount and type, for purpose of generating operating data to pay vendors for line-haul
• Maintains continuing contact with vehicle control and processing floor mail control supervisors to advise of dock status and needs
• Attached identification materials to packages and envelopes for delivery tracking and sorting.
• Monitored performance of junior team members and offered support.
• Sorted mail according to size, shape and destination.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

• Analyze, identify and deliver operational improvement opportunities, develop postmortem and implementations of preventative solutions
• Computer and tech literacy
• Operate with empathy in a timely manner
• Telephone and Email/Chat Support
• Facilitated escalation of issues to appropriate internal Consistently demonstrated ownership while resolving complex customer service issue
• Consistently demonstrated ownership while resolving complex customer service issues
• Researched fraud claims from partner merchants and customers
• Process all payment methods and payment scheduling
• Maintained standards of customer focus
• Strong familiarity with claims procedures, collections techniques and customer query resolution
• Knowledgeable about preparing invoices, processing payments and pursuing past-due balances
• Well-versed in accurately coding different types of bills for clear record keeping and tracking.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Reviewed transactions and receipts to identify any suspicious activity.
• Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
• Strengthened communication skills through regular interactions with others.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Adaptable and proficient in learning new concepts quickly and efficiently.