Valeria Ouspenskaia
Downers Grove,IL
Summary
18 years of substantial Management, Administrative, Marketing and Customer service experience Excellent Computer skills in Microsoft Office and various databases Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Supply Chain, Logistics and Inventory Manager
Telezygology Inc.
09.2024 - 01.2025
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Senior Site Manager
Ricoh-United Airlines
07.2016 - 05.2024
- Manage the team that provides services at the United Airlines Head Quarters in Chicago as well as additional satellite offices
- Services include Hospitality, Mail Shipping and Receiving, Facilities Management, Conference room management and Inventory
- Work directly with the NOM to ensure all operations run smoothly between all locations
- Manage all day-to-day operations
- Conduct Audits for all team members
- Interview, hire and train new employees
- Evaluate inventory orders to make sure we are staying within the customers budget and have been successful in reducing costs where possible to save the customer money
- Work on daily, weekly and monthly metrics reports to ensure the Service Level Agreement is met
- Manage and approve payroll for team members
- Develop and execute projects that will help our team work more efficiently with the customer
- Managed the decommission and move of one of our sites to a different location
- Oversaw the expansion of Services at two additional locations for United Airlines
- Started with Ricoh as a Hospitality manager, moved to Mail and Inventory manager within a year and promoted to a Site Manager 2 within two years
- Due to the Pandemic our staff reduced which included the rest of the On-Site Managers, however I was kept onboard to take over the rolls and duties of these managers
- Assist the United Airlines Property Manager daily to coordinate deliveries, procure inventory for the United Airlines Executive Team and work on any additional project where help is needed.
Office Manager
Pivot Physical Therapy
09.2013 - 05.2016
- Performed basic administrative duties: answered/directed phone calls, emails, patient intake, scheduling appointments payment collection, data entry, filing, inventory stocking, deposits, office maintenance and troubleshooting office problems
- Developed and executed a successful new employee program
- Ran, developed and analyzed weekly and monthly productivity and financial reports to be submitted to various departments
- Verified insurance benefits, maintained up-to-date authorizations/prescriptions and submitted billing information
- Managed the calendars of multiple Physical Therapists as well as supporting staff
- Scheduled and coordinated meetings and events
- Maintained open communication between Physical Therapists, Physicians and Patients to ensure proper care
- Answered patient inquires and resolved patient billing concerns
- Worked closely with Washington DC, Maryland, and Virginia clinic directors, area managers, marketing personnel and billing department to ensure efficient and profitable management of the clinic
- Continuously evolved the clinics’ office system as it expanded rapidly
- Developed strong relationships with various physicians and hospitals to maintain referral sources
- Created and executed profitable marketing promotions for the DC clinics.
Studio Manager
Balance, Yoga and Pilates Studio
08.2007 - 08.2012
- Oversaw the management of two studio locations of ~20 employees
- Hired and trained new employees as well as created and implemented a new training program
- Managed classes and workshops running at the both studio locations
- Was responsible for payroll of all independent contractors
- Coordinated meetings and travel itineraries
- Developed productivity and financial reports
- Worked closely with the studio owner to develop and execute ideas for profitability
- Established and coordinated marketing and promotional projects.
Education
Post Baccalaureate - Sciences in the Evening Program
University of Maryland and Montgomery College
01.2014
Bachelor of Science - Marketing
University of Maryland, Robert H. Smith School of Business
01.2007
Skills
- Process Improvement
- Problem-Solving
- Project Scheduling
- Personnel Management
- Inventory Management
- Documentation And Reporting
- Decision-Making
- Materials Procurement
- Procedures Development
- Operations Management
- Customer Relationship Management
- Administrative support specialist
Languages
Russian
Native or Bilingual
Timeline
Supply Chain, Logistics and Inventory Manager
Telezygology Inc.
09.2024 - 01.2025
Senior Site Manager
Ricoh-United Airlines
07.2016 - 05.2024
Office Manager
Pivot Physical Therapy
09.2013 - 05.2016
Studio Manager
Balance, Yoga and Pilates Studio
08.2007 - 08.2012
Post Baccalaureate - Sciences in the Evening Program
University of Maryland and Montgomery College
Bachelor of Science - Marketing
University of Maryland, Robert H. Smith School of Business
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