Kelvin Turner
Downers Grove,IL
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
12
12
years of professional experience
Work History
Store Manager
GameStop
10.2013 - Current
- Ensured compliance with policies while maintaining high operational standards.
- Increased store sales by implementing innovative marketing and customer service strategies.
- Fostered collaboration and efficiency by promoting a supportive team environment.
- Managed inventory controls and organized backroom for effective stock rotation.
- Enhanced customer satisfaction by coaching associates on product knowledge and sales techniques.
Delivery Driver
Amazon
10.2021 - 02.2024
- Navigated delivery routes efficiently, ensuring timely package arrivals to customers.
- Operated handheld devices for scanning and tracking shipments accurately.
- Trained new drivers on safety protocols and efficient delivery techniques.
- Implemented best practices for load management to enhance delivery efficiency.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
Education
No Degree - Business
Northeastern Illinois University
Chicago, ILSkills
- Customer relations
- Store operations
- Inventory management
- Problem-solving
- Multitasking and organization
- Team leadership and coaching
- Recruitment and hiring
- POS systems
Timeline
Delivery Driver
Amazon
10.2021 - 02.2024
Store Manager
GameStop
10.2013 - Current
No Degree - Business
Northeastern Illinois University
Interests
Passionate tech enthusiast
Coding and Programming
Photography
Volunteering (campaigns, small businesses)