Melinda Clayton
Montgomery,AL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
9
9
years of professional experience
Work History
Store Manager
Cash Quick
10.2018 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Office Manager
Ashley Furniture
08.2014 - 10.2019
- Developed correspondence letters, memos and emails.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Delivered clerical support by handling range of routine and special requirements.
- Verified accuracy of business records by consistently updating customer information.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Created detailed expense reports and requests for capital expenditures.
- Streamlined processing procedures for various financial and employee documents to improve traceability.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Sales Representative
McConnell Honda
03.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Coordinator, Public Relations and Marketing
Ambassador Personnel
Montgomery , Al
08.2023 - Current
Responsibilities
- Follow office workflow procedures to ensure maximum efficiency
- Maintain files and records with effective filing systems
- Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.)
- Greet and assist visitors when they arrive at the office
- Monitor office expenditures and handle all office contracts (rent, service etc.)
- Perform basic bookkeeping activities and update the accounting system
- Deal with customer complaints or issues
- Monitor office supplies inventory and place orders
- Assist in vendor relationship management
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
Education
High School Diploma -
Sidney Lanier High School
Montgomery, AL05.1992
Associate of Arts - Business/Finance
Virginia College-Montgomery
Montgomery12.1993
Skills
- Fax
- Manage Budget
- Shift Checklists
- Time Management
- Financial Statements
- Accounting Techniques
- Microsoft Office
- Customer Service
- Staff Management
- Project Management
- Order Supplies
- Sales Expertise
- Rent Collection
- Sales and Marketing
- Quote Information
- Customer Relations
- Inbound and Outbound Leads
- Automotive Knowledge
- Credit and Debt Card Processing
- Post-Sales Support
- Online Chat
- Customer Seating
- Consultative Selling Techniques
- Prospecting Skills
- Promotional Campaigns
- Wireless Telecommunications
- Market Research
- Negotiation Tactics
- Performance Improvement
- Quotas and Goals
- Product Promotion
- Auto Dialers
- Training and Development
- Merchandising Proficiency
- Presenting Information
- Serve Customers
- Prospecting and Cold Calling
- Complex Problem-Solving
- Inside and Outside Sales
- Product Management and Pricing
- Upselling Techniques
- Converting Leads
- Customer Advocacy
- Customer Inquiries
- Appointment Booking
- Sales Problem-Solving
- Customer Relations Skills
- Customer Database Management
Accomplishments
- Ranked #number in region for year.
- Managed number opportunities per month.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Coordinator, Public Relations and Marketing
Ambassador Personnel
08.2023 - Current
Sales Representative
McConnell Honda
03.2023 - Current
Store Manager
Cash Quick
10.2018 - Current
Assistant Office Manager
Ashley Furniture
08.2014 - 10.2019
High School Diploma -
Sidney Lanier High School
Associate of Arts - Business/Finance
Virginia College-Montgomery