BRIAN ROSS
Liberty Hill,TX
Summary
General Manager committed to excellent customer service with 20+ years of leadership experience in the retail industry. Self-motivated, organized and dedicated team leader and skilled communicator. Hired, trained and led multiple management teams who produced impressive sales numbers and strengthened brand loyalty. Powerful sales driver, routinely exceeding annual sales forecasts across my district. Currently seeking a strong and stable company where I can utilize my leadership and sales skills effectively.
Overview
23
23
years of professional experience
Work History
General Manager
Burlington
Austin, TX
02.2024 - Current
- Led strategic initiatives to enhance operational efficiency and customer satisfaction across multiple locations.
- Developed and implemented training programs for staff, fostering a culture of continuous improvement.
- Analyzed sales data to identify trends, optimizing inventory management and product placement strategies.
- Streamlined supply chain processes, reducing costs while maintaining high service levels and product availability.
SMIT
CVS Pharmacy
Leander, TX
01.2024 - 01.2024
- Oversaw daily store operations, ensuring optimal staffing and customer service levels.
- Analyzed sales data to identify trends, informing inventory management decisions and promotions.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
GENERAL MANAGER
OFFICE DEPOT
09.2013 - 01.2024
- Drive top line sales and profit
- Develop leadership
- Analyze and interpret key performance indicators and other metrics
- Deliver insights and training to associates
- Recruit, retain, coach, motivate and manage store management team
- Develop high impact sales staff through direct observation, timely feedback and specific action plans to improve performance
GENERAL MANAGER
SHOPKO
11.2005 - 07.2013
- Lead all aspects of merchandising, operations, customer service and human resources within a high-volume store location, 80+ teammates
- Increase profit through shrink/safety awareness and sales solutions
- Scheduling and payroll
- Inventory control
- Lead store expense control and loss prevention strategies
- Ensure every customer has a positive and cheerful shopping experience
- Deliver insights and training to associates
- Recruit, train and mentor team of associates
- Ensuring above budget sales and bottom-line profits
RETAIL SALES MANAGER
STAPLES
10.2002 - 11.2005
- Increased profitability through shrink awareness and sales solutions customer service
- Manager store sales and inventory
- Scheduling; recruit, train and mentor strong team of store associates
- Payroll and setting Plan-o-grams
- Set sales goals for associates to help maintain sales and profitability
- Inventory control
Education
ASSOCIATES OF CRIMINAL JUSTICE -
MT. SAC COLLEGE
05-1995
HIGH SCHOOL DIPLOMA - undefined
OCEAN VIEW HIGH SCHOOL
06-1992
Skills
- Effective leadership and motivational skills
- Solution-oriented
- Exceptional critical thinking
- Excellent written and verbal communication
- Ensuring optimal customer experience
- Team building expertise
- Planning and strategy
- Process Management
- Expert proficiency with Microsoft Office
- Collaboration and teamwork
- Budgeting and planning
Timeline
General Manager
Burlington
02.2024 - Current
SMIT
CVS Pharmacy
01.2024 - 01.2024
GENERAL MANAGER
OFFICE DEPOT
09.2013 - 01.2024
GENERAL MANAGER
SHOPKO
11.2005 - 07.2013
RETAIL SALES MANAGER
STAPLES
10.2002 - 11.2005
HIGH SCHOOL DIPLOMA - undefined
OCEAN VIEW HIGH SCHOOL
ASSOCIATES OF CRIMINAL JUSTICE -
MT. SAC COLLEGE