Sherri Turner
Killeen,Texas
Summary
Self-motivated, dynamic management professional with diverse credentials which combine solid, tactical leadership and recruiting expertise with a strong business background, an ability to work collaboratively, and a commitment to achieving corporate goals. Results-driven manager with the proven ability to motivate personnel to reach desired individual and regional specific company objectives, and dedicated to maximizing profits, providing impeccable customer services, and creating an atmosphere of exceptional employee morale.
Overview
20
20
years of professional experience
Work History
General Manager
Titlemax
Temple, Texas
01.2024 - Current
- Setting goals: Establishing performance standards and business objectives
- Managing staff: Recruiting, training, and coaching employees
- Developing budgets: Creating and maintaining budgets to achieve subsidiary objectives
- Planning: Developing strategic plans and coordinating actions with corporate staff
- Ensuring quality: Establishing and maintaining quality service standards
- Building company image: Collaborating with customers, the community, and government organizations
- Enforcing ethics: Ensuring ethical business practices are followed
Deficiency Recovery Specialist
InteLogix; Formerly GC Services
Copperas Cove, Texas
08.2023 - 01.2024
- Build and cultivate relationships with borrowers based on trust to help them find ways to make meeting their obligations possible
- Ability to de-escalate calls of all natures
- Responsible for calling credit customers who were over 30 days past due to set up payment plans
- Attention to detail and ability to prioritize call handling
Branch Manager
World Finance
Harker Heights, Texas
05.2022 - 08.2023
- Facilitate excellent customer service, leading team members by example toward customer care
- Thoughtfully manage team members - directing, mentoring, and delegating their daily tasks
- Address any customer needs holistically, from pairing them with the right loan to assisting with taxes
- Support, collaborate with, and lean on the strengths and talents of your branch team
- Maintain strong customer relationships and build community within your branch
- Foster relationships in the community, that organically drive loan & tax business to the branch
Assistant Manager
PFS Auto Finance
Killeen, TX
02.2020 - 05.2022
- Collect all documentation and verify each account packet is complete
- Assists manager in supervising tasks performed in the branch and provides guidance and assistance to office staff
- Schedule pick up for repossessions
- Work with Insurance companies for appraisals
- Assists with developing and maintaining good customer and dealer relationships with continuous, positive contact
- Assists with account gain through proven loan judgment and effective customer and dealer solicitation
- Performs and oversees collection activities
- Ensures all branch actions are following state and federal regulations and Company policies regarding lending, collections, repossession, cash management and employment actions
- Ensures Company's SAWS methodology is followed for evaluating loan applications and determining proper loan structure (determining advance, term, rate & appraisal)
- Assists with appraisals, acquisition/disposal of repossessions
- Maintain office cash with accuracy and security
Branch Manager
Pioneer Services
Killeen, TX
01.2017 - 11.2019
- Company Overview: (company closed-laid off)
- Recruited and hired new branch employees
- Attended all job fairs
- Lead military loan efforts in the market
- Optimize team talents by providing leadership and coaching
- Establish clear goals that tie to the vision and mission of the business
- Increased efficiency and drove branch revenue by optimizing daily operations
- I interviewed an average of 150 loan applicants per month and provided expert financial advice on credit educational and personal loans
- Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll
- Boosted customer base, acquiring new customers, and identifying needs to deliver relevant products
- Assisted senior-level credit officers with complex loan applications
- Mentored staff to increase sales success and productivity
- (company closed-laid off)
Branch Manager 4, Assistant Vice President
US Bank NA
Denver, Colorado
06.2005 - 12.2016
- Recruits, interviews, tests, and selects employees to fill vacant positions
- Consults legal counsel to ensure that policies comply with federal and state law
- Analyzes wage and salary reports and data to determine competitive compensation plans
- Maximized branch revenue by optimizing daily operations
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Consistently increased sales by developing key customer relationships
- Completed financial analysis of revenue
- Mentored staff to increase sales success and productivity
Education
Associate of Science - Medical Terminology
Central Texas College
Killeen, TXSkills
- Excel
- Word
- PowerPoint
- Outlook
- 10 Key
- Customer Service
- Employee Training and Development
- Team Leadership
- Recruiting
- Document Verification
- Scheduling
- Work Ethic
- Public Speaking
- Payroll
- Supply Orders
- Regulatory Compliance
- Federal Regulations
- Collections
- Communication Skills
- Motivational Leadership
- Financial Analysis
- Financial Planning
- Team Building
- Effective Communication
- Notary
Timeline
General Manager
Titlemax
01.2024 - Current
Deficiency Recovery Specialist
InteLogix; Formerly GC Services
08.2023 - 01.2024
Branch Manager
World Finance
05.2022 - 08.2023
Assistant Manager
PFS Auto Finance
02.2020 - 05.2022
Branch Manager
Pioneer Services
01.2017 - 11.2019
Branch Manager 4, Assistant Vice President
US Bank NA
06.2005 - 12.2016
Associate of Science - Medical Terminology
Central Texas College
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