Brian Rudd
Battle Creek,MI
Summary
Results-driven Sales and Customer Service professional with a strong background in communication, negotiation, and relationship building. Adept at driving revenue, customer loyalty, and satisfaction through consultative sales techniques and personalized service. Experienced in mentoring and training teams to enhance performance and achieve business objectives. Passionate about providing top-tier client experiences while identifying opportunities for business growth.
Overview
18
18
years of professional experience
Work History
Sales Associate
Heritage Chevrolet
Battle Creek, MI
01.2019 - Current
- Increased sales by providing expert recommendations, upselling products, and ensuring customer satisfaction.
- Leveraged consultative sales techniques to assess customer needs, and offer tailored solutions.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Negotiated contracts and collaborated with key stakeholders to drive sales and revenue growth.
- Utilized CRM tools to track performance, manage accounts, and optimize customer engagement.
Recreation Assistant
Hope Network Neuro Rehab
Kalamazoo, MI
08.2017 - 01.2019
- Developed and led recreational therapy programs aligned with patient goals and interests.
- Encouraged clients with special needs to participate in health-promoting leisure activities.
- Maintained detailed records on treatment plans, progress, and adjustments.
- Provided reports to treatment teams outlining patient progress and therapy outcomes.
Personal Trainer
BRuddFit
Battle Creek, MI
04.2016 - 06.2017
- Designed and implemented personalized fitness programs tailored to individual client goals.
- Provided instruction on proper exercise techniques to prevent injuries, and improve effectiveness.
- Motivated clients to achieve fitness milestones through positive reinforcement and accountability.
- Expanded the client base through referrals, and a reputation for excellent service and results.
Team Lead
Target
Battle Creek, MI
04.2007 - 06.2014
- Supervised and coached a team of 20 associates, ensuring optimal performance and customer satisfaction.
- Trained new employees on company procedures, safety protocols, and customer service best practices.
- Conducted performance evaluations and provided ongoing mentorship to improve team efficiency.
- Managed daily operations, monitored workflow, and ensured achievement of sales objectives.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH10-2025
Skills
- Sales and Marketing Strategy
- Customer Relationship Management
- Business Development and Lead Generation
- Negotiation and Persuasion Techniques
- Prospecting and Client Needs Assessment
- CRM software utilization
- Coaching and Team Leadership
- Critical Thinking and Problem Solving
References
References available upon request.
Timeline
Sales Associate
Heritage Chevrolet
01.2019 - Current
Recreation Assistant
Hope Network Neuro Rehab
08.2017 - 01.2019
Personal Trainer
BRuddFit
04.2016 - 06.2017
Team Lead
Target
04.2007 - 06.2014
Bachelor of Arts - Psychology
Southern New Hampshire University
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