ALLEN BROOKS
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Dynamic Fleet & Leasing Sales Manager with a proven track record in enhancing customer satisfaction through process improvements and effective communication. Expertise in building strategic partnerships and implementing successful sales strategies.
Work History
Fleet & Leasing Sales Manager
51 Years 4 Months- Implemented streamlined processes for lease negotiations, enhancing overall customer satisfaction.
- Analyzed market trends to identify opportunities for growth in leasing operations.
- Fostered partnerships with local businesses to enhance visibility and drive leasing inquiries.
- Oversaw compliance with industry regulations, ensuring all transactions adhered to legal standards.
- Maintained accurate records of all lease transactions, ensuring compliance with company policies and legal requirements.
- Stayed informed about industry trends, adjusting tactics as needed to remain competitive in the local market.
- Increased lease sales by building and maintaining relationships with prospective clients.
- Provided exceptional customer service, addressing concerns promptly and ensuring a positive applicant experience.
- Negotiated leasing terms and conditions, resulting in profitable contracts for the property.
- Streamlined the application process by implementing digital tools, reducing paperwork and increasing efficiency.
- Conducted market research to identify target demographics and adjust promotional efforts accordingly.
- Facilitated lease renewals by fostering strong relationships with current tenants through ongoing communication initiatives.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated professional networks by engaging in professional, industry and government organizations.
Rental Car Manager & Fleet (my First 25 Years)
51 Years 4 Months- Managed daily rental operations to ensure optimal vehicle availability and customer satisfaction.
- Cultivated strategic partnerships with local businesses to enhance rental bookings.
- Evaluated rental trends to forecast demand and optimize fleet allocation strategies.
- Coordinated marketing initiatives that promoted rental services, leading to increased brand visibility in the region.
- Oversaw inventory management systems for tracking fleet maintenance schedules and ensuring compliance with safety standards.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
- Oversaw daily operations at the rental car facility, ensuring efficient workflow and timely completion of tasks.
- Streamlined reservation procedures for faster service and improved customer experience.
- Increased customer satisfaction by implementing efficient rental car management processes and procedures.
- Resolved escalated customer complaints professionally, consistently achieving satisfactory outcomes for all parties involved.
- Implemented cost-saving measures within the department, contributing to the company's financial success.
- Monitored inventory levels closely, adjusting orders as necessary to maintain optimal stock levels without excess waste or shortages.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exce
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Promoted brand visibility by participating in community events and maintaining strong relationships with local businesses.
Education
High School Diploma
- Relevant Coursework: Mgmt & Sales Mgmt Courses OVER 300, Ford Motor Company Sales Management Training Classes
- Professional Development: General Motors Powering Sales
- Professional Development: Ford Motor Rewriting Rental Manual
- Professional Development: Dale Carnegie, How To Win Friends
- Professional Development: J. Douglas Edwards, Sales Coaching
- Robinson HS Member: Key Club Kiwanis International-Carrollwood, FL
Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 Rental Car staff members and/or Porters
- Achieved Drop Shipped Cars through effectively helping with Setting Up Other Dealerships throughout America, from Maryland to Los Angles, we dropped shipped over 115,000 cars in my first 25 years, We couldn't have done any of this without God's blessings.
Certification
Awards:
#1 Fleet Sales in the Nation Automotive Fleet Magazine 1980, 1981
#2 Fleet Sales in the Nation Automotive Fleet Magazine 1979, 1992
#3 Fleet Sales in the Nation Automotive Fleet Magazine 1977, 1978
Top Fleet Sales in the Southern Region for Lincoln-Mercury 5 years
Top Fleet Sales in Florida For both Ford and Lincoln 1984-2001
We sold 21,000 Lincolns to Budget Rent-A-Car of Chicago in 2001, our best year ever and our last year of selling all over the country because of 9/11
Number 1 In the Nation for Fleet Sales
We sold thousands of cars to just about every Rental Car company in the industry. All over America. We set up Courtesy Delivery Dealerships throughout the South to drop ship cars and trucks we sold to different Fleet Accounts. We traveled all over America in the seventies and eighties selling to everyone we could set up a fleet program with. We also for my first twenty nine years with the Parks Motor Group operated an in house Car Rental department at both their Lincoln-Mercury and Ford Dealership locations. Overseeing the Car rental dept. at Northgate Lincoln-Mercury, Tampa, while also, running all over the place selling Fleet cars to Rental Car Companies. We had a great staff of people working together as a team with a great dealer and his two sons and daughter. Without the support of our dealer Mr. Jack Parks, we couldn't have accomplished anything. I know we all miss him deeply. Thanks. But, times change and so did our direction we moved away from selling Rental Car Companies into selling strictly small and large Commercial Companies. Once again you have to have the support of a group of people to make things work, it's never one person. We owe a great deal to Mr. Ron Parks who took over the Helm after his father passed away. He and his brother Randy Parks and the rest of the great management team of several of our dealerships have helped make the Fleet Dept. what it is today.