Brian Ruiz
Brownsville,TX
Summary
Dynamic Towing Operator with proven expertise at Tipotex Chevrolet, excelling in vehicle recovery and roadside assistance. Recognized for enhancing customer satisfaction through effective communication and timely service. Skilled in load securing and accident scene management, demonstrating a strong work ethic and commitment to safety in high-pressure situations.
Overview
9
9
years of professional experience
Work History
Towing Operator
Tipotex Chevrolet
05.2018 - 11.2025
- Operated towing vehicles to safely transport and recover vehicles in various conditions.
- Conducted vehicle inspections to ensure operational safety and compliance with regulations.
- Communicated effectively with customers to provide updates and resolve inquiries regarding towing services.
- Collaborated with emergency services to assist in accident recovery and roadside assistance operations.
- Maintained accurate records of towing activities, including vehicle details and incident reports.
- Trained new team members on equipment usage, safety protocols, and company procedures.
- Implemented best practices for efficient loading and unloading of vehicles during towing processes.
- Enhanced customer satisfaction by providing timely service and addressing concerns promptly.
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Ensured the safe transportation of vehicles with proper securing techniques and equipment usage.
- Navigated traffic efficiently during high-stress situations to ensure timely arrival at designated locations.
- Promoted safe driving habits among colleagues through leading by example and actively addressing observed unsafe behaviors or practices on the roadways or at job sites.
- Conducted vehicle assessments to determine appropriate towing methods, minimizing potential damage during transport.
- Supported company growth by participating in local community events, promoting brand awareness and showcasing the professionalism of our services.
- Participated in ongoing industry training, staying current on relevant laws, regulations, and technology advancements in the field of towing operations.
- Improved company reputation by maintaining a clean driving record and upholding high standards of professionalism on the job.
- Contributed to team success by training new employees on towing procedures and best practices.
- Increased company efficiency by effectively managing multiple towing requests simultaneously.
- Maintained a safe work environment by adhering to strict safety guidelines and regulations during towing operations.
- Collaborated with dispatchers for smooth coordination, resulting in faster response times and improved service quality.
- Developed proficiency in operating various types of tow trucks, enhancing versatility within the team''s capabilities.
- Coordinated with local law enforcement agencies when necessary, maintaining positive relationships and demonstrating respect for their authority.
- Resolved client complaints professionally, ensuring customer satisfaction while adhering to company policies.
- Built strong relationships with clients through exceptional communication skills and professional demeanor.
- Assisted stranded motorists by offering prompt roadside assistance, such as jump starts or tire changes, when needed.
- Streamlined administrative tasks by accurately completing required paperwork for each towed vehicle.
- Maximized availability of fleet resources by performing routine maintenance checks on towing equipment and vehicles.
- Operated with safety and skill to avoid accidents and delays.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Answered roadside assistance calls for tows and other vehicle support.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Adjusted machinery and notified supervisors of malfunctions.
- Used equipment such as Type and Type to process excess materials and support recycling efforts.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Operated or tended automatic stacking, loading and packaging machines.
- Promoted operational efficiency by maximizing loads on each transfer.
- Weighed materials or products to record weight or other production data on tags or labels.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
Mechanical Technician
Tipotex Chevrolet
03.2017 - 11.2025
- Operated and maintained mechanical tools and equipment to ensure optimal performance.
- Assisted in troubleshooting and repairing machinery under supervision of senior technicians.
- Learned safety protocols and best practices for equipment handling and maintenance operations.
- Participated in routine inspections to identify potential mechanical issues and report findings.
- Supported team in conducting preventive maintenance tasks to enhance equipment reliability.
- Documented repair processes and maintenance activities for record-keeping purposes.
- Collaborated with team members to streamline workflow processes during repairs and upgrades.
- Adapted quickly to new tools, technologies, and procedures as part of training efforts.
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Monitored equipment performance to confirm proper and efficient function.
- Identified mechanical problems and determined best solutions for correction.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
- Ensured safe working environment through strict adherence to safety protocols and guidelines.
- Performed troubleshooting, diagnosis, and repair of Type equipment.
- Completed complex repair projects within tight deadlines, minimizing production disruptions and ensuring timely delivery of finished products to customers.
- Read and interpreted technical drawings and schematics to understand equipment design and proper maintenance.
- Implemented preventive maintenance measures to decrease emergent issues.
- Kept detailed records of repairs and maintenance for reference in future work.
- Improved machine efficiency by conducting regular maintenance and troubleshooting tasks.
- Utilized varied tools and equipment to test and troubleshoot mechanical systems.
- Provided technical assistance during new equipment installations, reducing commissioning timeframes while ensuring proper setup according to manufacturer specifications.
- Supported continuous improvement initiatives by actively participating in cross-functional teams focused on process optimization.
- Performed root cause analysis on equipment failures, leading to a reduction in unplanned maintenance events.
- Kept track of equipment maintenance schedules using computerized maintenance management systems.
- Optimized workflow, resulting in increased productivity, by streamlining processes and standardizing procedures.
- Collected and analyzed data to identify trends and develop solutions to existing mechanical problems.
- Used computer-aided design (CAD) software to create detailed drawings and schematics of mechanical systems.
- Developed and coordinated effective predictive, preventive, and corrective maintenance approaches.
- Researched new technologies related to mechanical engineering to improve designs and processes.
- Conducted root cause analysis to identify source of mechanical system malfunctions.
- Followed optimum preventative maintenance plans for complex mechanical systems.
- Participated in quality assurance protocols, verifying that finished products met or exceeded established standards and identifying areas for further improvement.
- Enhanced production quality with thorough inspection and calibration of mechanical systems.
- Achieved high levels of customer satisfaction through prompt resolution of technical issues and effective communication with clients throughout the service process.
- Established strong relationships with vendors, negotiating favorable terms on parts pricing and availability that resulted in overall cost reductions for the company.
- Reduced equipment downtime by implementing effective preventive maintenance plans.
- Enhanced machine efficiency by conducting regular maintenance and timely troubleshooting of mechanical systems.
- Conducted workshops on preventative maintenance techniques, significantly extending equipment lifespan.
- Initiated sustainability program by implementing eco-friendly practices in mechanical maintenance.
- Enhanced team performance with effective communication and coordination during complex installations.
- Optimized energy usage by retrofitting older equipment with more efficient mechanical components.
- Ensured compliance with safety standards and regulations, minimizing risk of accidents and injuries.
- Coordinated with cross-functional teams on project planning and execution, ensuring seamless operations.
- Improved production quality with rigorous testing and adjustments of mechanical components.
Electrician Technician
School
10.2024 - 02.2025
- Installed and maintained electrical systems within school facilities, ensuring compliance with safety standards.
- Diagnosed electrical issues and implemented effective solutions to enhance system reliability.
- Assisted in the setup of new electrical installations for classrooms and administrative areas.
- Collaborated with maintenance team to streamline repair processes and minimize downtime.
- Conducted routine inspections of electrical equipment, identifying potential hazards or inefficiencies.
- Trained junior staff on proper use of tools and adherence to safety protocols.
- Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
- Fixed wiring and circuit systems to correct performance issues and safety concerns.
- Implemented operational timelines for service shut-offs to be observed.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers, and dial indicators.
- Connected electrical systems to external power sources and programmed automated control systems to protect equipment from high voltage.
- Participated in continuous learning opportunities such as industry seminars and workshops to stay current with the latest advancements in electrical technology.
- Installed electrical conduit and wiring for power, controls, and lighting.
- Tested wiring and other system parts for electrical flow and function.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Optimized energy efficiency in residential and commercial properties through the installation of advanced wiring systems.
- Communicated with new and existing customers to discuss needs and explain how specific products and services could resolve problems and achieve goals.
- Completed average of Number repairs per week.
Education
Certificate Electrical Technician - NCCER / TDLR / TWIC
Southern Careers Institute (SCI) in Brownsville
Brownsville, TX02.2025
Collision And Management Technology - I-CAR Training
TSTC Harlingen
Harlingen, TX08.2016
Skills
- Heavy equipment operation
- Vehicle recovery
- Winching techniques
- Safe driving practices
- Hook and chain towing
- First aid training
- Wheel lift towing
- Basic mechanical skills
- Flatbed towing
- Vehicle inspection
- Tow truck maintenance
- Hydraulic systems
- Accident scene management
- Load securing
- Strong work ethic
- Customer service
- Safety management
- Roadside assistance
- Vehicle maintenance and repair
- Hydraulics
- Heavy lifting
- Mechanic shop support
- Vehicle lockdown
- Customer vehicle loading
- Forklift operation
- Vehicle maintenance
- Heavy load hoisting
- GPS systems
- Automated machinery operation
- Flatbed trailer load security
- Battery recharging
- Belt conveyor operation
- Weight documentation
Timeline
Electrician Technician
School
10.2024 - 02.2025
Towing Operator
Tipotex Chevrolet
05.2018 - 11.2025
Mechanical Technician
Tipotex Chevrolet
03.2017 - 11.2025
Certificate Electrical Technician - NCCER / TDLR / TWIC
Southern Careers Institute (SCI) in Brownsville
Collision And Management Technology - I-CAR Training
TSTC Harlingen