Brian Ruiz
Katy,TX
Summary
Results-driven System Administrator with hands-on experience supporting Windows environments, Active Directory, Microsoft 365, hardware deployment, and network troubleshooting. Skilled in installing, configuring, and maintaining desktops, laptops, printers, and enterprise systems while delivering technical support to end users. Proficient in Windows Server administration, Group Policy, TCP/IP, DNS, DHCP, and Cisco networking, with a strong foundation in systems administration backed by a CCNA certification. Committed to maintaining secure, reliable IT infrastructure, optimizing system performance, and resolving technical issues efficiently.
Overview
1
1
Certification
5
5
years of professional experience
Work History
IT Technician
Servelite Solutions
Katy, TX
08.2023 - Current
- Administer and support Windows-based workstations, ensuring system availability, performance, and reliability.
- Install, configure, and maintain hardware, software, operating systems, and peripheral devices across client environments.
- Manage user support requests by providing remote and onsite technical assistance while troubleshooting Windows, application, and hardware issues.
- Troubleshoot and resolve network connectivity issues involving TCP/IP, DNS, DHCP, VPN, printers, and endpoint devices.
- Perform operating system updates, patch management, software deployments, and routine system maintenance to maintain security and compliance.
- Assist with Active Directory user account administration, including account provisioning, password resets, and access management.
- Support workstation imaging, device deployments, and system migrations to standardize endpoint configurations.
- Document incidents, system changes, and resolutions within ticketing systems while maintaining accurate technical documentation.
- Apply security best practices by managing endpoint protection, security updates, and access control procedures.
Associate
Amazon
Katy, TX
10.2021 - 07.2025
- Assisted with training new employees on operational procedures and safety standards.
- Collaborated with team members to improve workflow efficiency and productivity.
- Resolved operational issues through effective communication and problem-solving.
- Maintained accuracy and productivity in a fast-paced environment while meeting performance goals.
Education
Associate of Applied Science - Network and System Administration
Lone Star College
Houston, TX05.2025
Cisco Certified Network Associate - Computer Networking
California Institute of Technology
Pasadena, CA04.2026
Skills
- Windows Server Administration
- Active Directory
- Group Policy (GPO)
- Microsoft 365
- User & Account Management
- Hardware Deployment
- Software Deployment
- PC Imaging
- Windows 10/11
- TCP/IP
- DNS & DHCP
- VLANs
- Routing & Switching
- Cisco IOS
- VPN Support
- Network Troubleshooting
- Endpoint Management
- Patch Management
- Ticketing Systems
Certification
Cisco Certified Network Associate (CCNA)
Timeline
IT Technician
Servelite Solutions
08.2023 - Current
Associate
Amazon
10.2021 - 07.2025
Associate of Applied Science - Network and System Administration
Lone Star College
Cisco Certified Network Associate - Computer Networking
California Institute of Technology