BRIAN SALAZAR
Client Support Technician II
LAS VEGAS,NV
Summary
Passionate Security Enthusiast with OSCP Focus | Contributing to the Offensive Security Community
Proactively developing skills through hands-on practice and community engagement. Currently pursuing OSCP certification while actively contributing write-ups for the offensive security community on successfully exploited machines across various platforms. Proven ability to achieve system/root access on:
- 32 Hack The Box Machines
- 36 TryHackMe Machines
- 69 Offensive Security Proving Grounds Machines
Further solidifying knowledge through 19 completed modules in Hack the Box Academy. Eager to leverage practical experience and technical expertise to contribute to real-world security assessments and safeguard systems.
Key strengths:
- Strong analytical and problem-solving skills
- Passionate about cybersecurity and continuous learning
- Effective communicator and collaborator
- Adaptable
Overview
6
6
years of professional experience
1
1
Certificate
Work History
CLIENT SUPPORT TECHNICIAN
Switch Communications
08.2018 - Current
- Managed diverse communication and support for 1,500+ clients across Switch facilities, including Fortune 100 executives and network engineers.
- Triage and ticketed client inquiries, requests, and issues, ensuring timely and exceeding resolution expectations.
- Collaborated with teams to effectively manage client network equipment and circuit installations within production environments.
- Partnered with clients to swiftly escalate and resolve network events, minimizing downtime.
I.T DEPARTMENT ASSISTANT
UNIVERSITY OF NEVADA LIED LIBRARY
10.2017 - 12.2017
- Enhanced IT asset management by assisting with comprehensive inventory project, including labeling systems and scanning data into program synced with SQL database.
- Leveraged SQL database expertise to input entries into library's internal inventory program, streamlining data entry and improving accuracy.
- Minimized hardware downtime by performing proactive maintenance in IDF rooms, ensuring optimal IT system performance.
- Collaborated effectively with IT department, contributing to successful inventory project and demonstrating strong teamwork skills.
Skills
Windows OS
Linux Terminal
Penetration Testing Methodology
Ticket Support System Management
Self Motivation
Technical Writing
Scripting Languages
Certification
COMPTIA A+
Ongoing Projects
- Medium Blogs - https://medium.com/@blueclps080984
- Offensive Security - Proving Grounds
- Hack The Box
Education
No Degree - Psychology
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Palo Verde High School
Las Vegas, NV08.2022
Timeline
CLIENT SUPPORT TECHNICIAN
Switch Communications
08.2018 - Current
I.T DEPARTMENT ASSISTANT
UNIVERSITY OF NEVADA LIED LIBRARY
10.2017 - 12.2017
COMPTIA A+
11-2015
No Degree - Psychology
College of Southern Nevada
High School Diploma -
Palo Verde High School