BRIAN SALAZAR
Client Support Technician II
LAS VEGAS,NV
Summary
Passionate Security Enthusiast with OSCP Focus | Contributing to the Offensive Security Community
Proactively developing skills through hands-on practice and community engagement. Currently pursuing OSCP certification while actively contributing write-ups for the offensive security community on successfully exploited machines across various platforms. Proven ability to achieve system/root access on:
- 32 Hack The Box Machines
- 36 TryHackMe Machines
- 69 Offensive Security Proving Grounds Machines
Further solidifying knowledge through 19 completed modules in Hack the Box Academy. Eager to leverage practical experience and technical expertise to contribute to real-world security assessments and safeguard systems.
Key strengths:
- Strong analytical and problem-solving skills
- Passionate about cybersecurity and continuous learning
- Effective communicator and collaborator
- Adaptable
Overview
6
6
years of professional experience
1
1
Certificate
Work History
CLIENT SUPPORT TECHNICIAN
Switch Communications
08.2018 - Current
- Managed diverse communication and support for 1,500+ clients across Switch facilities, including Fortune 100 executives and network engineers.
- Triage and ticketed client inquiries, requests, and issues, ensuring timely and exceeding resolution expectations.
- Collaborated with teams to effectively manage client network equipment and circuit installations within production environments.
- Partnered with clients to swiftly escalate and resolve network events, minimizing downtime.
I.T DEPARTMENT ASSISTANT
UNIVERSITY OF NEVADA LIED LIBRARY
10.2017 - 12.2017
- Enhanced IT asset management by assisting with comprehensive inventory project, including labeling systems and scanning data into program synced with SQL database.
- Leveraged SQL database expertise to input entries into library's internal inventory program, streamlining data entry and improving accuracy.
- Minimized hardware downtime by performing proactive maintenance in IDF rooms, ensuring optimal IT system performance.
- Collaborated effectively with IT department, contributing to successful inventory project and demonstrating strong teamwork skills.
Skills
Windows OS
undefinedCertification
COMPTIA A+
Ongoing Projects
- Medium Blogs - https://medium.com/@blueclps080984
- Offensive Security - Proving Grounds
- Hack The Box
Education
No Degree - Psychology
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Palo Verde High School
Las Vegas, NV08.2022
Timeline
CLIENT SUPPORT TECHNICIAN
Switch Communications
08.2018 - Current
I.T DEPARTMENT ASSISTANT
UNIVERSITY OF NEVADA LIED LIBRARY
10.2017 - 12.2017
COMPTIA A+
11-2015
No Degree - Psychology
College of Southern Nevada
High School Diploma -
Palo Verde High School
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