Brian Salvador
Dallas
Summary
Dynamic Customer Service Manager with a proven track record at Texas Family Fitness, enhancing customer satisfaction and loyalty. Excelled in problem-solving and Microsoft Office, significantly reducing customer complaints by fostering teamwork and implementing effective solutions. Skilled in staff training and performance assessment, driving operational excellence in customer service and warehouse quality control.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Texas Family Fitness
01.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed weekly work schedules based on performance metrics and budget requirements.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to confirm accuracy.
Warehouse Quality Control Associate
Geodis
10.2022 - 01.2024
- Monitored hourly pick and pack rates, rectifying errors in the order picking process to maintain operational standards.
- Ensured accuracy and integrity of outgoing orders by verifying contents and inspecting for damages.
- Trained new employees in order picking and packing processes to maintain high operational standards.
Education
High School Diploma -
Mesquite High School
Mesquite, TX06-2020
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Cash handling
- MS office
- Account management
- Staff training
- Employee scheduling
- Sales promotion
- Shipping, receiving, and warehousing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Texas Family Fitness
01.2024 - Current
Warehouse Quality Control Associate
Geodis
10.2022 - 01.2024
High School Diploma -
Mesquite High School
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