Brian Sant
Albuquerque,NM
Summary
Proven leader with a track record of enhancing operational efficiency at Ettin Games And Hobbies by implementing effective sales strategies and optimizing inventory control, resulting in increased sales revenue. Skilled in team leadership and project management, adept at fostering client relationships and driving team success through excellent communication and adaptability.
Overview
14
14
years of professional experience
Work History
Manager
Ettin Games And Hobbies
08.2018 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Placed orders, maintained relationship with distribution reps and customers, managed inventory and customer orders.
- Built long-lasting client relationships through excellent customer service and community outreach.
- Increased sales revenue by developing and implementing effective sales strategies.
- Dealt with all duties and tasks dealing with store management, from facility maintenance, to hiring staff, to contacting and ordering from distributors.
- Hired and managed several different teams to take care of store needs during different points of growth and expansion.
- Lead projects to fix inventory, customer ordering, and overall efficiency within store systems.
- Lead store into 3 consecutive million dollar revenue years.
Sales Associate
Jericho Nursery
04.2016 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Kaman Precision Products
03.2015 - 03.2016
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
Head Student Supervisor
Parish Library
08.2010 - 12.2014
- Mentored new student employees, sharing best practices and providing guidance for success and efficiency amongst library staff.
- Helped with hiring new student employees by conducting interviews and facility tours. Working closely with faculty to ensure top quality candidates were chosen.
- Lead project to find and prune all material containing outdated technology (i.e. floppy disks) which led to year long project to inventory entire library.
- Worked Closely with librarians and information specialists to achieve cohesion between student employees and faculty.
- Dealt with day to day tasks of library upkeep, including working under supervision of faculty to work on projects that students usually were not involved with.
Education
Bachelor of Arts - Sociology
University of New Mexico
Albuquerque, NM12.2014
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Project Management
- Computer Skills
- Effective Communication
- Adaptability and Flexibility
- Managing Operations and Efficiency
- Task Delegation
Accomplishments
Highschool Student Body President
Eagle Scout Award
Timeline
Manager
Ettin Games And Hobbies
08.2018 - Current
Sales Associate
Jericho Nursery
04.2016 - 08.2018
Sales Associate
Kaman Precision Products
03.2015 - 03.2016
Head Student Supervisor
Parish Library
08.2010 - 12.2014
Bachelor of Arts - Sociology
University of New Mexico
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