Brian Santos
The Bronx,NY
Summary
Trough a lot of hard work and focus I have worked my way up and exceeded my own expectations as well as my supervisors. Although I have multiple years of experience in various occupations I know that there is much more I can learn. I bring a positive attitude and I am committed to learning and growth.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Server/Bar Manager
Las Santas Gastro and Grill
03.2022 - 06.2024
- Collaborated in the creation of new drinks and presentation.
- Made sure liquor sales were met, as well as making sure inventory was counted and product orders were placed.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server/Restaurant Shift Manager
Benny Burritos
08.2021 - 02.2022
- Collected servers cashout and checked sidework was done before leaving.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Bartender
Blockheads Burritos
10.2011 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place order (Toast, Square, Micros and Clover), manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled bar prepping including batching, and restocking. Incharged of inventory and ordering needed products.
Counter Cashier
Mexchester
08.2008 - 10.2011
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Streamlined checkout process by quickly bagging items and efficiently handling payment methods.
- Handled high volumes of customers during peak hours, maintaining composure under pressure.
Education
Some College (No Degree) -
Hostos Community College of The City University of New York
The Bronx, NY 09.2011 - 05.2013
High School Diploma -
Pace High School
New York, NY05.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- High-volume dining
- Beverage Preparation
Languages
Spanish
Native or Bilingual
Timeline
Server/Bar Manager
Las Santas Gastro and Grill
03.2022 - 06.2024
Server/Restaurant Shift Manager
Benny Burritos
08.2021 - 02.2022
Server/Bartender
Blockheads Burritos
10.2011 - 08.2021
Some College (No Degree) -
Hostos Community College of The City University of New York
09.2011 - 05.2013
Counter Cashier
Mexchester
08.2008 - 10.2011
High School Diploma -
Pace High School
Similar Profiles
Jason HallJason Hall
General Manager / Sir General Manager for the Texas Market at Thirsty Lion Gastro Pub and GrillGeneral Manager / Sir General Manager for the Texas Market at Thirsty Lion Gastro Pub and Grill
Maritza VasquezMaritza Vasquez
Waitress at Las Palmas Mexican GrillWaitress at Las Palmas Mexican Grill
Zoey LopezZoey Lopez
Silver Service Staff at The Patio and Grill at Las SendasSilver Service Staff at The Patio and Grill at Las Sendas