Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Moncada

Houston,TX

Summary

Dynamic professional with a proven track record in customer service and team leadership at Las Paloma’s Mexican Grill. Expert in conflict resolution and budget management, consistently achieving financial targets while enhancing customer satisfaction. Skilled in problem-solving and effective communication, fostering a positive work environment and driving team success.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Las Paloma’s Mexican Grill
06.2020 - 06.2025
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Customer Service Representative

Omaha Steakhouse
03.2023 - 12.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representatives

Cash Pls
02.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Diploma - Highschool

Northshore Senior Highschool
Houston, TX
06.2018

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution

Timeline

Customer Service Representative

Omaha Steakhouse
03.2023 - 12.2024

Customer Service Representatives

Cash Pls
02.2023 - 12.2024

Assistant Manager

Las Paloma’s Mexican Grill
06.2020 - 06.2025

Diploma - Highschool

Northshore Senior Highschool

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