Brian Schenk
Hamilton,OH
Summary
Adept Service Technician with a proven track record at Hamilton Safe And Security Systems, where I enhanced system efficiency and client satisfaction through expert installation, repair, and preventive maintenance. Known for exceptional attention to detail and strong customer service skills, I significantly reduced equipment downtime. My ability to quickly adapt and effectively manage priorities ensures peak performance and reliability.
Overview
22
22
years of professional experience
Work History
Service Technician
Hamilton Safe And Security Systems
Cincinnati, OH
01.2003 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Tested systems, noting issues and completing preventive maintenance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Hvac - Hvac
Fortis College
Springboro, OH06.2000
High School Diploma - College Prep Courses
Hamilton High School
Hamilton, OH06.1996
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Service reports
- System installation
- Equipment inspection
- Scheduling and coordination
- Client relationship management
- Inventory control
- Equipment maintenance
- Emergency response
- Service call response
- Service ticket accuracy
- Organizational skills
- Time management
Timeline
Service Technician
Hamilton Safe And Security Systems
01.2003 - Current
Hvac - Hvac
Fortis College
High School Diploma - College Prep Courses
Hamilton High School