Summary
Overview
Work History
Education
Skills
Related Professional Experience
Notable Accomplishments
Volunteer Experience
References
Timeline
Generic

Brian Scott

Conyers,Ga

Summary

Performance driven sales professional with 18 successful years facilitating support services and working in fast-paced office operations. Strong organizational and communication skills with the ability to concurrently direct multiple business sales activities. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of customer satisfaction.

Overview

36
36
years of professional experience

Work History

Sales Manager

Xfinity Comcast
Atlanta, GA
11.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.

Multi-Tenant Sales Manager

SPECTRUM
02.2023 - 11.2023
  • Sells products and services to customers in assigned areas /properties through door-to-door solicitation and building and maintaining relationships
  • Act as a point of contact to handle customers’ individual needs
  • Generate new business using existing and potential customer networks.

Account Sales Manager

AT&T
10.2020 - 01.2023
  • Manage a portfolio of accounts to achieve long-term success
  • Develop positive relationships with clients
  • Act as a point of contact to handle customers’ individual needs
  • Generate new business using existing and potential customer networks
  • Resolve conflicts and provide solutions to customers in a timely manner.

Sales Professional

XFINITY
02.2016 - 05.2020
  • Responsible for selling and promoting the full range of products with a focus on video, high-speed
  • Communicates effectively and develops rapport with customers
  • Maintained a high level of results in product revenue of 100% or higher
  • Ability to meet and exceed established sales goals
  • Engaged well with potential new customers to upgrade existing customer's services
  • Provided sales support to stores at peak sales dates and times.

Insurance Agent

New York Life
01.2014 - 10.2014
  • Successfully closed over 30 paid cases
  • Won NY Life “Blue Vase” award
  • Won NY Life “Career Life Success” award
  • Effectively submitted 4 applications per week.

Account Executive

Colonial Life
02.2012 - 02.2013
  • Successfully closed an average of 5 sales per week
  • Calculated premiums and established method for sales
  • Identified and solicited sales prospects in agency database
  • Met with 2 walk-in policy holders to address and resolve complaints
  • Evaluated leads obtained through direct referrals, leads and cold calls
  • Met with 10 existing and prospective clients each week to select appropriate policies
  • Finalized sales and collected necessary deposits.

Account Executive

Combined Insurance
08.2008 - 02.2012
  • Successfully closed an average of 10 new sales per week
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings
  • Promoted ancillary products to 10 existing and new clients each month
  • Addressed an average of 2 customer inquiries and complaints weekly
  • Conducted annual reviews of existing policies to update information
  • Finalized sales and collected necessary deposits
  • Evaluated the accuracy and quality of the management database
  • Mentored 25 entry level brokers
  • Conducted annual reviews of existing policies to update information.

Air Cargo Specialist

United States Air Force
01.1988 - 01.1992
  • Received the Operations Desert Storm Service Medal
  • Honorable Discharge
  • Served in Operation Desert Storm.

Education

Master of Business Administration (MBA) - Human Resources

Strayer University
01.2017

Bachelor of Arts (BA) - Management

University of Phoenix
01.2015

Associate of Arts (AA) - Psychology

University of Phoenix
01.2009

Skills

  • Management
  • Leadership
  • And team development
  • Empathy and patience to understanding a client’s concern
  • Strong interpersonal and communications skills
  • Experienced in strategic thinking and problem solving
  • Multicultural and ethnic awareness
  • Remarkable customer service
  • Exceptional telecommunication skills

Related Professional Experience

  • SPECTRUM, Multi-Tenant Sales Manager, 02/01/23, present, Sells products and services to customers in assigned areas /properties through door-to-door solicitation and building and maintaining relationships., Act as a point of contact to handle customers’ individual needs., Generate new business using existing and potential customer networks.
  • AT&T, Account Sales Manager, 10/01/20, 01/01/23, Manage a portfolio of accounts to achieve long- term success., Develop positive relationships with clients., Act as a point of contact to handle customers’ individual needs., Generate new business using existing and potential customer networks., Resolve conflicts and provide solutions to customers in a timely manner.
  • XFINITY, Sales Professional, 02/01/16, 05/01/20, Responsible for selling and promoting the full range of products with a focus on video, high-speed., Communicates effectively and develops rapport with customers., Maintained a high level of results in product revenue of 100% or higher., Ability to meet and exceed established sales goals., Engaged well with potential new customers to upgrade existing customer's services., Provided sales support to stores at peak sales dates and times.
  • New York Life, Insurance Agent, 01/01/14, 10/01/14, Successfully closed over 30 paid cases., Won NY Life “Blue Vase” award., Won NY Life “Career Life Success” award., Effectively submitted 4 applications per week.
  • Colonial Life, Account Executive, 02/01/12, 02/01/13, Successfully closed an average of 5 sales per week., Calculated premiums and established method for sales., Identified and solicited sales prospects in agency database., Met with 2 walk-in policy holders to address and resolve complaints., Evaluated leads obtained through direct referrals, leads and cold calls., Met with 10 existing and prospective clients each week to select appropriate policies., Finalized sales and collected necessary deposits.
  • Combined Insurance, Account Executive, 08/01/08, 02/01/12, Successfully closed an average of 10 new sales per week., Modeled exceptional customer service skills and appropriate diagnostic sales techniques., Contributed ideas and offered constructive feedback at weekly sales and training meetings., Promoted ancillary products to 10 existing and new clients each month., Addressed an average of 2 customer inquiries and complaints weekly., Conducted annual reviews of existing policies to update information., Finalized sales and collected necessary deposits., Evaluated the accuracy and quality of the management database., Mentored 25 entry level brokers., Conducted annual reviews of existing policies to update information.
  • United States Air Force, Air Cargo Specialist, 1988, 1992 (Dover AFD), Received the Operations Desert Storm Service Medal., Honorable Discharge., Served in Operation Desert Storm.

Notable Accomplishments

  • Won “Service Excellence Award” for playing instrumental role in driving record high sales.
  • Received “All Star Award” for earning $115,000 in commissions and securing $317,000 in life Insurance sales.
  • Won “Agent of the Year”- 2011, Generated an average of more than $6500 in policies per week.
  • Exceeded sales goals by 45% in Quarter 1-3, 2011.
  • Selected to be a member of Combined Insurance Employee Task Organization.
  • Comcast “2017 Elite Salesperson”

Volunteer Experience

Kappa Alpha Psi Fraternity Inc., Kappa Alpha Psi Guide Right Director, 2017, present

References

Available upon Request

Timeline

Sales Manager

Xfinity Comcast
11.2023 - Current

Multi-Tenant Sales Manager

SPECTRUM
02.2023 - 11.2023

Account Sales Manager

AT&T
10.2020 - 01.2023

Sales Professional

XFINITY
02.2016 - 05.2020

Insurance Agent

New York Life
01.2014 - 10.2014

Account Executive

Colonial Life
02.2012 - 02.2013

Account Executive

Combined Insurance
08.2008 - 02.2012

Air Cargo Specialist

United States Air Force
01.1988 - 01.1992

Master of Business Administration (MBA) - Human Resources

Strayer University

Bachelor of Arts (BA) - Management

University of Phoenix

Associate of Arts (AA) - Psychology

University of Phoenix
Brian Scott