Brian Serralheiro

•I streamlined complex decision-making processes through the integration of program workflows and the automation of Salesforce reports which ended up shortening the effort/time of the team by 18%.

• My duties encompassed conducting app and game reports to multiple developers providing suggestions and possible opportunities that they may have within their capacities

• Act as the point of contact for two different workflows of 15 people, providing support and leadership for the team

• Provided consultation to developers and creation of spreadsheets, slides and insights using UX methodologies on approximately 100+ Apps and Video Games per year on multiple devices and screen sizes that would include monetization strategies, engagement and user retention in both the US and for the Brazilian market

• Prepared and aggregated data from different sources to provide insights into Quarterly Business Reviews documentations within applicable workflows to be presented to the client

• Subject Matter Expert for Android TV, Large Screen devices, Video games and Apps spearheaded a team both on site and remotely, focusing on resolving technical inquiries, overseeing operations, and ensuring compliance with SLAs

• Consultation reviews were provided for Apps and Video Games for multiple devices and screen sizes that would include monetization strategies, engagement and user retention in both the US and for the Brazilian market

• Performed invoice data entry on SYSPRO, credit card payments and order creation

• Acted as the point of contact for internal and external clients

• Liaise with executives and handled requests and queries from senior managers

• Daily execution of various tasks related to the successful publication of video content

• Daily reviewing of titles in Portuguese and English, always making sure that it meets Amazon's standards

• Performed quality assurance and trouble tickets in both Brazilian

Portuguese and English

• Provided extra support for the IN team and escalating when needed

• Executed test cases as a Cert Tester in both English and Brazilian

Portuguese, pushing quality for new builds

• Worked collaboratively as part of the Test Team to deliver high quality

software

• Performed reports writing and reporting bugs with proficiency