Brian Shea

• Provided support during the installation, maintenance, repair, and calibration of equipment.
• Participated in team meetings to discuss project progress updates.
• Assisted in troubleshooting issues related to product design or manufacturing processes.
• Worked on Dell servers, network, and other switches, PCs, and fiber optics to switches and servers. Worked in data centers and in small to large businesses. Troubleshooting and repairing all different issues.
• Worked closely on site with IT managers and network engineers.
• Drove to customer sites wherever I was needed to resolve any communication or system issues.
• Worked on various satellite systems, including the dish and associated equipment.
• I am currently API certified.
• I have been in the field for over 30 years.
• I have installed and maintained servers and satellite systems for over 30 years
• Completed regulatory documents concerning safety issues.
• Advised customers on use of products or services.
• Communicated with clients and coworkers about analysis results.

• Provided technical guidance to junior field engineers regarding complex system issues.
• Traveled regularly to visit customers' sites for providing on-site support.
• Ensured compliance with safety regulations while performing tasks in the field.
• Stayed up-to-date with latest technology trends related to assigned areas of expertise.
• Serviced and maintained multiple communication equipment. Such as Smart Switches, DSL, T-1 lines, cradle point devices, modems, etc.

Provided comprehensive technical support for United Airlines' pc's, printers, kiosks, and scanners as a member of the Orlando Airport team.

Also, I had cash-to-debit card kiosks that I maintained over the central Florida area.

Handled a wide range of duties involving servicing Dell enterprise systems, printers, laptops, and PCs,