Summary
Overview
Work History
Education
Skills
Awards
Certification
Military Service
Timeline
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Devon Remick

Saint Cloud,United States

Summary

Seasoned Senior Field Service Engineer with a solid background in managing and improving field service operations. Recognized for strong technical knowledge, troubleshooting complex issues, and providing high-quality customer service. Demonstrated ability to implement innovative solutions that improve efficiency and customer satisfaction. Proven leadership skills, fostering team collaboration and mentoring junior engineers for career development.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Field Service Engineer

Philips Spectranetics
Miami, FL
03.2024 - Current
  • Provided technical support for hardware and software troubleshooting, maintenance and repairs of equipment in the field.
  • Performed preventive maintenance on a variety of systems including hardware, software and networking components.
  • Identified root cause of system failures and implemented corrective action plans.
  • Maintained accurate records of service calls and customer feedbacks.
  • Trained customers on proper use of new products or services provided by company.
  • Installed upgrades, patches, new applications and operating systems remotely or onsite when needed.
  • Coordinated with remote teams to ensure timely delivery of products or services to customers.
  • Resolved escalated customer complaints in a professional manner while ensuring customer satisfaction.
  • Monitored performance metrics such as uptime and response time for all systems within assigned area.
  • Collaborated with other departments to develop innovative solutions for customer problems.
  • Provided technical guidance to junior field engineers regarding complex system issues.

Senior Field Engineer/ Southeast Zone IT Team Lead

Siemens Healthineers
Orlando, US
11.2017 - 03.2024
  • Manage hospital and laboratory accounts over the Central Florida region
  • Troubleshoot and perform periodical maintenance on various diagnostic instruments, for example immunoassay, hematology, Chemistry, blood gas, Coagulation, Molecular and automation
  • Collaborate with customers and project managers to help create one of the biggest automation laboratories in the world (DaVita dialysis lab)
  • Maintain customer accounts and on call schedules
  • Adhere to OSHA, EHS, and FDA regulations
  • Manage the Florida's PTO/Training schedule
  • Mentor new hires
  • Selected as Engineer of the year in 2019
  • Promoted to senior field service engineer 2020
  • Selected as the Southeast United States zone IT team lead for all of diagnostics
  • Provide first class customer service by building and maintaining customer relationships
  • Review and approve as assigned required field service training that incorporates IT changes
  • Assist across the zone in resolving IT technical problems (internal infrastructure & external customer equipment) and process improvements (related to IT)
  • Provide outstanding customer service through strong communication and collaboration skills both internally and with our customers
  • Concentrated focus on exceeding customer's expectations, supporting sales growth, service growth and customer satisfaction

Structural Engineer

Solar Turbines Inc
San Diego, US
10.2016 - 05.2017
  • Installation and wiring of Pressure switches, Transmitters, Solenoids, Pumps, valves, RTD's and Thermocouples
  • Route and install electrical conduit or cable tray
  • Manufacture and install compression fitted tubing
  • Installation of Pipe Manifolds, support brackets and Terminal Boxes
  • Install mechanical components on gas turbine packages
  • Route cable and wire and perform electrical terminations
  • Perform alignments of rotating equipment
  • Install hydraulic tubing including bending, cutting, and swaging
  • Work from Solar, customer, and vendor drawings, specifications, operational procedures, and oral instructions
  • Qualified to operate: Forklift, scissor lift, overhead crane (5 ton- 75 ton), and Mark VII tow tractor
  • Read and understand schematic's, blueprints, and mechanical layouts
  • Assemble and wire control panels and control modules for turbine packages

Flight Line Mechanic and Aerial Observer

Heavy Marine Helicopter Squadron HMH
San Diego, US
09.2012 - 11.2016
  • Inspected and maintained between five to fifteen CH-53e aircraft on a daily basis
  • Performed daily inspections on aircraft's to ensure integrity of components
  • Analyzed and updated maintenance actions in order to track and verify maintenance completion
  • Removed and replaced numerous components such as power plant systems, transmissions, drive shafts, main and tail rotor blades, and flight controls
  • Performed pre and post flight inspections and was designated to approve aircraft as safe for flight
  • Practiced ground safety procedures on flight line and hangar areas
  • Proficient in hot and cold aircraft refueling
  • Operated auxiliary power plant in order to facilitate multiple maintenance operations
  • Used precision measuring tools to ensure integrity including routine wear and tear checks on aircraft components
  • Managed flight-line maintenance department personnel and daily operations
  • Worked in alliance with maintenance control, avionics, airframes and other departments to efficiently complete maintenance tasks on aircraft
  • Mentored and managed Marines physical and annual training requirements to ensure compliance and performance was to set standard
  • Ensured marines received adequate OJT and proper training in order to reach training objectives and requirements needed to achieve job specific qualifications and for promotion eligibility
  • Planned and conducted trainings for marines on, job responsibilities , maintenance procedures, hazmat and emergency procedures

Education

Bachelor's degree - Business Administration / Project management

Southern New Hampshire University
11.2024

High School Diploma -

Lake Nona High School
Orlando, FL
06.2012

Skills

  • Software diagnostics
  • Network configuration
  • Remote support
  • Client relationship building
  • Maintenance and repair
  • Equipment testing
  • Safety and compliance
  • Customer service management
  • Instrumentation maintenance
  • On-site support
  • Coordinating projects
  • System diagnostics
  • Work order management
  • Preventive Maintenance
  • Managing projects
  • Customer service
  • Documentation
  • Advanced troubleshooting
  • Customer support
  • Performance optimization

Awards

  • Customer Service Engineer of the year in 2019

Certification

  • Certified Associate in Project Management (CAPM) Certification ID: MSIF3QYH

Military Service

United States Marine Corps

Rank: E-5

August 2012 to September 2016

  • Good Conduct Medal
  • Physical Excellence Award
  • Plane Captain

Timeline

Senior Field Service Engineer

Philips Spectranetics
03.2024 - Current

Senior Field Engineer/ Southeast Zone IT Team Lead

Siemens Healthineers
11.2017 - 03.2024

Structural Engineer

Solar Turbines Inc
10.2016 - 05.2017

Flight Line Mechanic and Aerial Observer

Heavy Marine Helicopter Squadron HMH
09.2012 - 11.2016

Bachelor's degree - Business Administration / Project management

Southern New Hampshire University

High School Diploma -

Lake Nona High School

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Devon Remick