Brian Sheward
Saint petersburg
Summary
Dynamic Service Advisor with a strong work ethic at Crash Champions, excelling in customer service and complaint resolution. Proven ability to enhance operational efficiency through effective scheduling and accurate service estimates. Skilled in vehicle assessment and quality inspections, consistently achieving high customer retention rates.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Advisor
Crash Champions
08.2019 - Current
- Provided exceptional customer service, addressing inquiries and concerns with professionalism and empathy.
- Coordinated repair estimates, ensuring accuracy and clarity for clients and technicians.
- Managed scheduling of vehicle repairs, optimizing workflow to enhance operational efficiency.
- Collaborated with insurance adjusters to streamline claims processes and improve turnaround times.
Paint Technician
FinishMaster Automotive & Industrial Paint
01.2011 - 07.2019
- Operated mixing equipment to prepare custom paint formulations for automotive and industrial applications.
- Conducted quality control checks on paint products to ensure compliance with industry standards.
- Collaborated with team members to optimize workflow processes, reducing turnaround times for paint orders.
- Trained junior technicians on proper handling and application techniques for various paint products.
Automotive Mechanic
Self-employeed
04.2008 - 06.2011
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance.
- Conducted routine maintenance services, enhancing reliability and longevity of vehicles.
- Utilized diagnostic tools and software to identify issues and streamline repair processes.
Education
GED -
Dixie Hollins High School
Saint Petersburg, FLSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Service estimates
- Complaint resolution
- Price quoting
- Goal-oriented mindset
- Workflow management
- Performance goals
- Customer retention
- Quality inspection
- Repair quality inspections
- Mechanical aptitude
Certification
iCAR certified
Timeline
Service Advisor
Crash Champions
08.2019 - Current
Paint Technician
FinishMaster Automotive & Industrial Paint
01.2011 - 07.2019
Automotive Mechanic
Self-employeed
04.2008 - 06.2011
GED -
Dixie Hollins High School