Brian Sindledecker
Point Pleasant,WV
Summary
Dynamic Sr. Field Service Technician with a proven track record at Diebold Nixdorf, excelling in troubleshooting and repair while delivering exceptional customer support. Recognized for mentoring team members and enhancing service quality, fostering strong client relationships, and ensuring seamless equipment installations. Committed to accountability and maintaining high standards in all interactions.
Overview
16
16
years of professional experience
Work History
Sr. Field Service Technician
Diebold Nixdorf
08.2015 - Current
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
- Enhanced equipment performance by conducting regular maintenance, troubleshooting, and repair tasks.
- Mentored new hires as they acclimated to company culture, policies, procedures – fostering a positive work environment within the team.
FSS
Diebold Nixdorf
07.2022 - 11.2023
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Field Service Technician
Wincor Nixdorf
02.2009 - 08.2015
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Education
Associates - CNS
ITT Technical Institute
Hilliard, OH09-2008
High School Diploma -
Westland High School
Galloway06-1990
Skills
- Field service management
- Troubleshooting and repair
- Customer support
- Training and mentoring
- Team supervision
- System diagnostics
- Customer training
- Service quality
- Courteous and professional
- Accountability and work ethic
- Software configuration
- Hardware and software installation
Timeline
FSS
Diebold Nixdorf
07.2022 - 11.2023
Sr. Field Service Technician
Diebold Nixdorf
08.2015 - Current
Field Service Technician
Wincor Nixdorf
02.2009 - 08.2015
Associates - CNS
ITT Technical Institute
High School Diploma -
Westland High School
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