Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
CustomerServiceRepresentative

Brian Smith

Cedartown,Georgia

Summary

Detail-oriented, results-driven, and multifaceted professional, with extensive experience in technical guidance and support, project management, and system administration. Recognized as effective leader, adept at leading and completing numerous technical projects. Efficient at establishing and implementing IT policies and systems to support successful accomplishment of set-forth goals. Armed with exceptional communication and interpersonal skills in establishing long-term working relationships with all levels of professional.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

IT Server Manager

Atrium Floyd
Rome, GA
01.2015 - Current
  • Oversaw and coordinated technology direction and strategy, process and quality improvement. Managed IT corporate standards compliance, asset management, project planning and management, budgeting, forecasting, and customer relationship management.
  • Directed IT teams in designing, building, implementing, managing, supporting and enhancing key technologies.
  • Responsibilities included application lifecycle development, data warehousing, business intelligence, customer support, and client relations.
  • Managed team of 15 technical staff, which include database administrators, server engineers, system engineers, network engineers and technicians
  • Led server and end point teams in conversion post acquisition by Atrium Health, including EMR, IP scheme, reimaging all 4000 devices, migration of end drive, office 365 and support of legacy systems.
  • Fulfill various tasks such as managing serve infrastructure; providing service-level agreement (SLA); and reaching key performance indicators (KPIs) supporting a network of 3 hospitals as well as primary and urgent care network of more than 200 physicians
  • Full oversight of daily operations including standard human resources, yearly budgeting, and vendor management
  • Execute personal development planning, yearly reviews, and weekly one-on-one meetings with staff
  • Special projects: multiple data center migrations; office 365 migration; hyper-converged hardware upgrade and replacement, Process improvement and Lean projects.
  • Server and Network oversight for Greenfield hospital build and occupancy
  • Server oversight for Alabama Hospital acquisition and conversion to Floyd

IT Network Manager

Atrium Floyd
Rome, Georgia
12.2011 - 02.2015
  • Cost savings of 3 million for network replacement
  • Key duties such as network infrastructure upgrade and replacement; yearly budgeting; private branch exchange (PBX) replacement; and low voltage management
  • Played vital role in developing hardware or software standards
  • Took full oversight of various special projects including hospital acquisition and conversion to Floyd as well as new hospital build and occupancy
  • Hold responsibility in maintaining wireless infrastructure and telephone system
  • Carry out day-to-day operations such as switch patching, troubleshooting, and tier one support delivery.

Network Engineer

Atrium Floyd
Rome, GA
04.2002 - 12.2011
  • Provided network support services for devices such as hubs, bridges, routers and other hardware
  • Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms
  • Provided complete end-to-end engineering and installation of route-based IP network solutions
  • Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks
  • Collaborated with vendors to select and install Cisco infrastructure to optimize network performance and uptime
  • Managed, tracked and coordinated problem resolution and escalation processes

Education

Bachelor of Science - Technical Management

DeVry University
Downers Grove, IL
04.2013 - 11.2016

Skills

Project Management

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Affiliations

The Georgia Chapter of the Healthcare Information and Management Systems Society Chamber of Commerce, Rome Chapter

Interests

Children Ministry Leader

Community Recreation Youth Soccer Coach

Timeline

IT Server Manager

Atrium Floyd
01.2015 - Current

Bachelor of Science - Technical Management

DeVry University
04.2013 - 11.2016

IT Network Manager

Atrium Floyd
12.2011 - 02.2015

Network Engineer

Atrium Floyd
04.2002 - 12.2011

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Brian Smith