Results-driven owner/operator with expertise in compliance management and operations. Proven ability to enhance customer satisfaction through effective problem-solving and staff training.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
Owner/Operator
BJ Electric and AC Services LLC.
Church Point
01.2013 - Current
Managed daily operations of business, overseeing staff, sales, inventory, and accounting to ensure smooth functionality.
Coordinated scheduling and logistics for service appointments and deliveries to optimize operational efficiency.
Supervised a team of technicians during installations and repairs.
Ensured compliance with safety regulations and quality standards in all services.
Monitored inventory levels of equipment and supplies for efficient operations.
Trained new staff on procedures, tools, and customer service expectations.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Built long-term relationships with customers by delivering exceptional service, engaging effectively, and resolving issues promptly.
Electrical Maintenance Director
Performance Drilling Company
Church Point
01.2008 - 12.2013
Supervised electrical maintenance teams for drilling equipment and machinery.
Conducted regular inspections to ensure compliance with safety regulations.
Developed maintenance schedules to optimize equipment performance and reliability.
Trained staff on electrical safety practices and troubleshooting techniques.
Collaborated with engineering teams to implement system upgrades and improvements.
Maintained detailed records of repairs, inspections, and maintenance activities to ensure operational compliance.
Coordinated vendor partnerships for efficient parts procurement and timely service support.
Led root cause analysis discussions to resolve recurring electrical issues effectively.
Recommended changes in procedures or techniques used in order to improve productivity or quality standards.
Ensured compliance with local codes related to all electrical work performed by subordinate staff.
Drafted project plans outlining objectives, budgets, timelines and resources required for completion of various jobs.
Assisted in the development of short-term and long-term goals for the department.
Created cost estimates for proposed projects prior to their commencement.
Provided technical guidance to subordinates regarding complex installations or repairs.
Recommended equipment replacements and responded to fault requests.
Monitored employee work levels and optimized performance with strategic approaches.
Reviewed project blueprints and specifications to assess workforce requirements for job completion.
Education
Electrician Technology - Electrical Technology
TH Harris
Opelousas
05-2021
Skills
Operations management
Compliance management
Regulatory compliance
Project planning
Inventory control
Vendor coordination
Equipment maintenance
Preventive maintenance
Electrical troubleshooting
Mechanical recoveries
Performance evaluation
Operational reporting
Payroll processing
Personnel management
Employee training
Staff development
Problem solving
Effective communication
Client relations
Documentation and reporting
Certification
HVAC Contracting State Licenses Louisiana and Texas LA#59550, TX#TALA00146834C