Brian Stevens
EKRON
Summary
Dynamic Service Advisor with a proven track record at Hyundai Of Louisville, excelling in customer service and vehicle assessment. Enhanced operational efficiency by streamlining appointment scheduling and maintaining meticulous service records. Skilled in multitasking, I effectively supported technicians and trained junior staff, fostering a collaborative and knowledgeable work environment.
Overview
14
14
years of professional experience
Work History
Service Advisor
Hyundai Of Louisville
11.2020 - Current
- Assisted customers with service inquiries and provided information on vehicle maintenance options.
- Coordinated service appointments and managed schedules to optimize workflow in the service department.
- Maintained accurate records of customer interactions and service history for efficient follow-up.
- Supported technicians by preparing necessary tools and materials for vehicle repairs and maintenance tasks.
Technician
SWOPE HYUNDAI
01.2019 - 11.2020
- Operated and maintained specialized technical equipment to ensure optimal performance and safety compliance.
- Diagnosed and resolved technical issues, enhancing system reliability and reducing downtime.
- Collaborated with cross-functional teams to streamline workflows and improve operational efficiency.
- Trained junior technicians on equipment usage and safety protocols to foster skill development.
Technician
THE KIA STORE
02.2011 - 01.2019
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance and repairs on various vehicle systems, ensuring optimal performance.
- Collaborated with service advisors to accurately interpret customer concerns and recommend solutions.
- Trained junior technicians on best practices for repairs and safety protocols, fostering a knowledge-sharing environment.
- Streamlined workflow processes to enhance efficiency in service delivery and reduce turnaround times.
Education
VALLEY HIGH SCHOOL
Louisville, KY05-1995
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Timeline
Service Advisor
Hyundai Of Louisville
11.2020 - Current
Technician
SWOPE HYUNDAI
01.2019 - 11.2020
Technician
THE KIA STORE
02.2011 - 01.2019
VALLEY HIGH SCHOOL
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