Summary
Overview
Work History
Education
Skills
Relocation - Open To
Timeline
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Brian Stonebraker

Melbourne,FL

Summary

Versatile Field Engineer & Customer Integration Specialist with 10 years of experience in customer satisfaction, leading commissioning / installation projects, mechanical field repair, in house SME, training employees, maintaining networks, telecommunications and implementing new hardware and software. Recognized as an electro / mechanical professional who performs diligently in technology and field environments. Additional competencies include product support., change agility and cross-functional communication.

Overview

15
15
years of professional experience

Work History

Field Service Engineer II

Universal Instruments
05.2024 - Current
  • Performed onsite installation, modification and maintenance of high speed surface mount systems, computers, and equipment in a manufacturing environment through North America.
  • Diagnosed equipment malfunctions by examining faulty equipment, interpreting reports, and analyzing customer
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Streamlined service delivery, implementing efficient scheduling and routing plans that minimized downtime and expedited issue resolution.

SR Field / Project Engineer

Sentry
07.2019 - 03.2024
  • SME for all new site startup / commissioning, installation, configuration, calibrations and training on all software, analyzers, sequencers and controllers to include Thermo, Swan and Hach which are responsible for measuring steam & water analysis samples in energy / power plant and wastewater facilities
  • Program all equipment to report information back to DSC Control Room for live data feed
  • Develop service reports based on pre and post calibration data from Service Pro platform
  • Responsible for new business including quoting new service contracts, installations, retrofits, and parts
  • Have secured over 400K in new revenue since start date
  • Maintain customer database, opportunities, and sales forecasting in Salesforce CRM
  • Maintain company vehicle and tools keeping maintenance up based on fleet requirements

Field / Project Engineer

Bayer Healthcare
02.2018 - 06.2019
  • Travelled extensively for installation, configuration, training and repairs on all contrast injectors and workstations manufactured by Bayer in excess of more than $200K+ per customer site
  • Developed relationships with customers to maintain and develop new revenue for region
  • Worked closely with inside and outside sales for forecasting and securing new business
  • Responsible for 65k in upgrades in first year
  • Partnered with other contractors and vendors to ensure new sites are ready for Bayer products
  • Maintained company vehicle including inventory, maintenance and company tools valuing $20-$30k
  • Managed home office time efficiently customer call planning, ordering inventory and virtual training

Senior IT Specialist

Hiller LLC
01.2015 - 02.2018
  • Maintained and administered Hiller LAN/WAN /WIRELESS network including computer hardware, systems software, applications software, SMART equipment and all configurations
  • Supported 12 offices with southeast region as point of contact for IT resource
  • Travelled to new sites for site survey consisting of cost estimation, copper and fiber circuit ordering and vendor hiring
  • Administered company Active Directory
  • Maintained User, Group and Computer accounts, managed Group Policy for Hiller LLC network
  • Involved in Domain Migration 2017
  • Managed Microsoft Exchange 2013/2016.
  • Oversaw ordering of company HP ProDesk400 mini desktops, HP EliteBook laptops, Cisco Merakis, switches, Cisco AIRCAPs and Avaya phones
  • Built and implemented company helpdesk (Solar Winds), set SLA’s and trained company on use
  • Project Manager for 2017 PC refresh
  • Set workstation imaging (Acronis) schedule, prioritized user profile backups, administered rollout setup and profile of new machines
  • Managed site security access via Entre application
  • Converted digital phone system to IP Network allowing for single network maintenance vs multiple network and data maintenance
  • Vendor Management to include, Verizon, Comcast AT&T, ADS, HP, Cisco, Rackspace and CDW

IT Specialist

Medco
06.2010 - 12.2014
  • Maintain Active Directory an Outlook 2010 and 2013 Accounts
  • Desktop Support for over 150 employees including C- Suite employees
  • Developed training materials and procedures, or train users in the proper use of hardware or software
  • Installed and configured web-based VPN’s, Cisco Anytime, Citrix Receiver and train users on RSA token use

Education

Associates Applied Science - Network Engineering

Virginia College
Huntsville, AL

Electrical / mechanical repair - aircraft launching & recovery equipment

U.S. Navy

Skills

  • IT / Energy Project Management
  • New Site Startup
  • Commissioning
  • Road Warrior
  • Strong Vendor Relations
  • Time Management
  • Prioritizing Projects
  • CRM
  • Salesforce
  • Network Technologies
  • New Business
  • Sales
  • Contract Management
  • Electro
  • Mechanical Repair

Relocation - Open To

  • Alabama
  • Florida

Timeline

Field Service Engineer II

Universal Instruments
05.2024 - Current

SR Field / Project Engineer

Sentry
07.2019 - 03.2024

Field / Project Engineer

Bayer Healthcare
02.2018 - 06.2019

Senior IT Specialist

Hiller LLC
01.2015 - 02.2018

IT Specialist

Medco
06.2010 - 12.2014

Associates Applied Science - Network Engineering

Virginia College

Electrical / mechanical repair - aircraft launching & recovery equipment

U.S. Navy

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Brian Stonebraker