BRIAN STROUGHTER
Goodyear
Summary
Dynamic sales representative with a proven track record in promoting and selling packages, leveraging exceptional customer service skills to elevate client satisfaction. Committed to crafting outstanding customer experiences and delivering innovative solutions that consistently exceed expectations. Passionate about utilizing multitasking abilities and dedication to service excellence to drive remarkable results in sales and client relations. Adept at building lasting relationships that foster loyalty and enhance overall business growth.
Overview
17
17
years of professional experience
Work History
Cruise Vacation Planner
Open Network Exchange
Scottsdale, AZ, USA
06.2023 - Current
- Designed personalized cruise experiences to enhance client satisfaction and meet financial guidelines.
- Evaluated and recommended tailored travel insurance solutions alongside supplementary vacation packages for clients.
- Facilitated effective client communications to enhance responsiveness and maintain strong relationships.
- Analyzed and resolved planning obstacles effectively, ensuring continuous prioritization of guest satisfaction.
- Managed 50+ cruise bookings per month with a 30% conversion rate.
- Exceeded monthly sales goals by 115% on average.
- Maintained a 95% customer satisfaction rating
Loan Servicing Specialist
Valon Mortgage
Phoenix, AZ, USA
02.2022 - 03.2023
- Collect payments on delinquent loans.
- Make decisions to assist homeowner issues.
- Accurately track and document homeowner communications in a detailed and thorough manner.
- Promote products and services with a strong focus on customer satisfaction.
- Demonstrate a strong understanding of mortgage servicing, including escrow, modification, and more.
Remote Loan Officer
Cardinal Financial Company
03.2021 - 02.2022
- Build client relationships to provide high levels of service.
- Respond to phone calls daily.
- Look loans at pricing.
- Request initial documents and submit a complete paperless loan package.
- Monitor overall loan transaction and work with all parties involved from application to closing.
Sales Representative/Paralegal
Progrexion
Phoenix, AZ, USA
06.2020 - 03.2021
- Provide a quality experience for all clients by helping to reshape/redefine the future of our clients' credit reports.
- Help analyze clients' credit reports and provide solutions for their problems.
- Help engage clients and motivate them to fix their credit to accomplish their personal goals.
Loan Officer
Freedom Financial Network
Tempe, AZ, USA
10.2019 - 06.2020
- Handled inbound/outbound calls from warm leads.
- Provide a quality customer experience while executing a consultative sales.
- Manage sale pipeline making 100+ dials manually.
- Having high level of empathy while building value in the product.
- Process loan applications and close the sales.
Sales Representative/Paralegal
Progrexion
Phoenix, AZ, USA
08.2014 - 10.2019
- Provide a quality experience for all clients by helping to reshape/redefine the future of our clients' credit reports.
- Help analyze clients' credit reports and provide solutions for their problems.
- Help engage clients and motivate them to fix their credit to accomplish their personal goals.
Sales Representative
Stream Global Services
Phoenix, AZ
01.2009 - 08.2013
- Generating leads.
- Meeting or exceeding sales goals.
- Negotiating all contract with prospectives.
- Contacting clients and potential clients to understand needs or promote products and services.
- Multi-line Phone Systems.
- Credit Analysis.
- Cold Calling.
- Fair Housing Regulations.
- Escrow.
- Outside Sales.
Education
GED -
Estrella Mountain Community College
Skills
- Microsoft office
- Microsoft outlook
- Excel
- Multitasking
- Communication
- Time-management
- Negotiation
- Sales and marketing proficiency
LANGUAGES
English
Timeline
Cruise Vacation Planner
Open Network Exchange
06.2023 - Current
Loan Servicing Specialist
Valon Mortgage
02.2022 - 03.2023
Remote Loan Officer
Cardinal Financial Company
03.2021 - 02.2022
Sales Representative/Paralegal
Progrexion
06.2020 - 03.2021
Loan Officer
Freedom Financial Network
10.2019 - 06.2020
Sales Representative/Paralegal
Progrexion
08.2014 - 10.2019
Sales Representative
Stream Global Services
01.2009 - 08.2013
GED -
Estrella Mountain Community College