Summary

Overview

Work History

Education

Skills

Timeline

Dolores Mireya Arpi

1625 Sandy Oak Dr. Davenport,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Cruise Vacation Planner

Disney Cruise Line

Celebration , FL

2015.12 - 2021.12

Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Collaborated with colleagues to implement best practices across department and exceed team goals.
Managed over 50 customer calls per day.

Infant Room Teacher

Aquarelle Kids Academy

Clermont , FL

2008.05 - 2009.08

Employed learning through play philosophy and educational objectives, striking balance between teacher-directed and child-directed activities and encouraging children to communicate verbally.
Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
Applied play-based strategies to provide diverse approaches to learning.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Engaged with children on individual basis to build positive relationships and promote learning.
Monitored students' academic, social and emotional progress and recorded in individual files.
Sanitized toys and play equipment each day to maintain safety and cleanliness.

Hostess

Columbia Restaurant

Celebration , FL

2000.01 - 2002.01

Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Recorded available tables after seating each party using specialized seating software.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Checked and restocked server areas and organized and got change for front counter.

Server

Sebastian Cuban Restaurant

Altamonte Springs , FL

1995.05 - 1997.12

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.

Education

Associate of Arts - Early Childhood Education

Polk State College

Winter Haven, FL

05.2007

Certificate of Completion - English-as-a-Second-Language Education

Orange Technical College

Winter Park, FL

01.1995

High School Diploma -

Rumipamba High School

Quito Ecuador

07.1990