Ever Vallejos
Sunrise
Summary
Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Highly reliable with excellent communication and customer service skills.
Proven relationship-building capacity and exceptional communication skills led to high client retention. Expertise in project management and CRM navigation enhances personalized service, driving client satisfaction and loyalty in high-volume environments.
Overview
17
17
years of professional experience
Work History
Cruise Vacation Planner
MSC Cruises
01.2022 - 04.2025
- Contributed to company-wide goals by consistently meeting or exceeding individual sales targets each quarter.
- Managed complex bookings involving multiple destinations or special accommodations, demonstrating a deep understanding of the intricacies involved in cruise planning.
- Provided comprehensive pre-cruise support, preparing guests for their trip with important information and documentation requirements.
- Developed expertise in specialized areas such as luxury cruises, family vacations, and destination-specific offerings, allowing for more targeted sales approaches.
Account Manager
Turning Point Brands
11.2012 - 11.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
Sales Agent
Saveology.com
01.2008 - 09.2012
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Xfinity, cable, phone, and Internat products and services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
High School Diploma -
Miami Killian High School
Miami, FL06-2003
Skills
- Travel industry experience
- Strong organizational skills
- Exceptional communication
- Project management
- Relationship building capacity
- High volume environments
- Social media
- Active listening
- Sales and upselling
- CRM navigation
- Problem-solving
- Time management
Timeline
Cruise Vacation Planner
MSC Cruises
01.2022 - 04.2025
Account Manager
Turning Point Brands
11.2012 - 11.2021
Sales Agent
Saveology.com
01.2008 - 09.2012
High School Diploma -
Miami Killian High School
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