Summary
Overview
Work History
Education
Skills
Timeline
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E'LON K. KELLY

Miami

Summary

As a Sales and customer service specialist my strengths are to leverage my strong interpersonal and persuasive skills in a dynamic sales environment, driving revenue growth and exceeding targets through strategic prospecting, relationship building, and effective negotiation. Also to provide exceptional customer service by utilizing my excellent communication skills and problem-solving abilities to address customer inquiries, resolve issues promptly, and ensure a positive customer experience.

Overview

16
16
years of professional experience

Work History

Cruise Vacation Planner

Princess Cruises
01.2024 - Current
  • Contact potential and existing guests via phone and email.
  • Match guests with the right Princess cruise itineraries, ships, and staterooms.
  • Upsell products such as shore excursions, drink/dining packages, and travel insurance.
  • Build long-term relationships with clients to encourage repeat business.
    Follow up with past guests and leads using Princess' CRM systems.
    Provide personalized service to high-value guests or loyalty members.
  • Meet or exceed monthly sales and conversion goals.
  • Work with internal teams to process payments, changes, and upgrades.

Arise- Cruise Vacation Specialist

Carnival Cruise Lines
01.2009 - 01.2024
  • Assist guests with cruise details, payments, travel documentation, and pre-cruise questions.
  • Help resolve minor issues during the planning phase, coordinating with internal departments when needed.
  • Stay informed about all Carnival ships, itineraries, stateroom types, and onboard experiences.
  • Upsell additional packages like drink plans, excursions, insurance, and cabin upgrades.
  • Educate clients on special offers, new ship launches, and onboard amenities.
  • Reach out to leads and past guests via phone and email.
  • Respond to inquiries about Carnival cruises, itineraries, pricing, and promotions.
  • Convert leads into bookings by understanding guest needs and matching them with the right cruise options.

Sales/ CSR

Interval International
01.2011 - 01.2014
  • Contact Interval International members to promote and sell exchange options for vacation ownership properties. Meet and exceed sales targets, conversion rates, and performance metrics set by the company.

Education

BA - Fine Arts

New World School of the Arts
01.2009

High School Diploma - undefined

North Miami Senior High
01.2005

Skills

  • Strong interpersonal communication skills, Product knowledge, understanding of sales techniques, overcoming objections, Active Listening, Positive attitude and willingness to go above and beyond for customer satisfaction
  • I combines persuasive communication with empathy and problem-solving to deliver excellent service while driving revenue This role is vital in industries like travel, retail, tech, and hospitality—where the agent often serves as the face and voice of a company
  • Organized, goal-driven, and adaptable, I not only close deals but also create loyal, satisfied customers

Timeline

Cruise Vacation Planner

Princess Cruises
01.2024 - Current

Sales/ CSR

Interval International
01.2011 - 01.2014

Arise- Cruise Vacation Specialist

Carnival Cruise Lines
01.2009 - 01.2024

High School Diploma - undefined

North Miami Senior High

BA - Fine Arts

New World School of the Arts

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E'LON K. KELLY