Brian Sulik
Okahumpka,FL
Summary
Outgoing and positive, offering superb customer service. I consider myself energetic and motivated, and I can work in diverse atmospheres to get jobs done in a skillful, professional manner. I would also say I am a fun, people-oriented person. I enjoy sports, music, animals, and volunteering at local venues and festivals to support my community.
Overview
37
37
years of professional experience
Work History
Customer Sales and Service Expert
Dicks Sporing Goods
Victor, NY
04.2025 - 06.2025
- Delivered exceptional customer service by greeting customers warmly and addressing inquiries effectively.
- Operated point-of-sale system to process transactions efficiently and accurately.
- Increased customer satisfaction ratings through prompt resolution of issues and tailored solutions.
- Provided accurate product and service information to assist customers in decision-making.
Inventory and Compliance Representative
D.B. Roberts
Rochester , NY
05.2022 - 03.2025
- Tracked inventory and managed stock changes to ensure accuracy and compliance.
- Inspected inventory regularly, maintaining records that adhere to legal requirements.
- Verified documentation against compliance standards, addressing deficiencies to resolve issues.
- Issued official approvals for instances of achieved or exceeded compliance standards.
House Manager
Rochester Fringe Festival
Rochester, NY
09.2022 - 06.2025
- Scheduled shows to ensure timely execution and seamless volunteer coordination.
- Developed systems for efficient management of daily operations in venue.
- Collaborated with various departments to enhance workflow and operational efficiency.
- Mentored newly hired employees, providing guidance on company programs and processes.
Customer Service, Sales and Operations
Dicks House of Sport
Victor, NY
01.2021 - 05.2022
- Operational support, merchandising and retail service with superior product knowledge enabling me to have given customers a quality shopping experience.
Casino Attendant
Finger Lakes Gaming
Farmington, NY
10.2020 - 01.2021
- Delivered quality service to all guests, enhancing overall guest experience.
- Assisted customers with placing bets on diverse casino games to maximize engagement.
- Fostered positive relationships through friendly interactions and attentive service.
- Ensured strict adherence to security policies and procedures at all times.
- Provided prompt customer service in a fast-paced environment, maintaining high standards.
- Processed currency exchanges efficiently for chips, coins, or cash transactions.
- Calculated winnings accurately and referred patrons to cashiers as needed.
Sales Associate, Customer Service
D.B. Roberts
Henrietta, NY
04.1992 - 08.2020
- Company Overview: D.B. Roberts is a worldwide military and commercial specialty hardware distributor.
- High-quality work with little oversight
- Consistently met quotas working diligently paying strong attention to detail
- Provided customer satisfaction with efficient and expert service
- Managed daily tasks seeking opportunities to go beyond requirements to meet targets
- Consulted with clients to gain understanding of their needs in order to best suggest products
- Communicated with manufacturers to keep healthy stock levels and correct product issues
- Serviced established accounts on a continual basis maintaining strong revenue and client relationships
- D.B. Roberts is a worldwide military and commercial specialty hardware distributor.
Service Representative
WW Graingers
Henrietta, NY
09.1988 - 03.1992
- Responsible for inventory control, merchandise display, material handling, and product knowledge for shipping and receiving
Education
High School Diploma -
Brockport High School
Brockport, NY06-1980
Skills
- Customer needs assessment
- Attention to detail
- Problem solving
- Product demonstrations
- Verbal communication
- Customer service excellence
- Relationship building
References
- Bethany Creager, Associate Producer and General Manager of Rochester Fringe Festival, bethany@rochesterfringe.com, 585-489-2071
- Will Butera, Assist Mgr. of Dicks Sporting Goods, will.butera@dcsg.com, 585-354-4339
- Mark Keenan, Purchaser at TCS Industries, keenan@tcsindustries.com, 585-414-7835
- Mark Abamonte, Senior sales associate at DB Roberts Co, mabamonte@dbroberts.com, 585-690-1389
- Dave Rogers, Warehouse manager at DB Roberts Co, drogers@dbroberts.com, 585-355-7329
Timeline
Customer Sales and Service Expert
Dicks Sporing Goods
04.2025 - 06.2025
House Manager
Rochester Fringe Festival
09.2022 - 06.2025
Inventory and Compliance Representative
D.B. Roberts
05.2022 - 03.2025
Customer Service, Sales and Operations
Dicks House of Sport
01.2021 - 05.2022
Casino Attendant
Finger Lakes Gaming
10.2020 - 01.2021
Sales Associate, Customer Service
D.B. Roberts
04.1992 - 08.2020
Service Representative
WW Graingers
09.1988 - 03.1992
High School Diploma -
Brockport High School
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