BRIAN SWISHER
New Braunfels,Texas
Summary
Original Design Consultant with talents in creating new designs in a team environment or independently. Skilled in completing special orders, scheduling, invoicing, and various office tasks. Specialties include meeting high sales goals, presenting various design options and keeping customer service at its highest.
Overview
12
12
years of professional experience
Work History
Design Consultant
System Pavers
02.2024 - Current
- Consistently stayed under client's budget for projects.
- Prepared original and relevant options for clients suitable to individual requirements.
- Met with over 6-10 customers per week to discuss design vision and individual needs.
- Identified design requirements for each project.
- Created sketches and technical drawings to present design concepts to clients.
- Applied skill in color theory and composition to bring client visions to fruition.
- Provided guidance and advice to junior design team members on design-related matters.
- Prepared strategies and proposed concepts for client approval.
Comfort Advisor
Jon Wayne Service Company
06.2019 - 02.2024
- Develop proposals, negotiated contracts and set up service schedules to satisfy the needs of each customer.
- Design and Sell Hvac, Plumbing, and Electrical Systems.
- Regularly visit new and existing customers to develop and strengthen business relationships.
- Stay up to date on the company's service offerings, policies and procedures to give each customer the best possible service.
- Monitor service delivery consistency and quality for customer and quickly handled issues.
- Complete required paperwork within anticipated timeframes.
- Assist team members and managers with tasks to maintain productivity and meet project milestones.
- Mentor and train new sales representatives
Sales and Service Technician
Jon Wayne Service Company
09.2017 - 06.2019
- Maintained top customer satisfaction rating for both service and sales by prioritizing customer service and delivering prompt, complete and proficient support.
- Diagnosed and repaired Heating and Air systems and while identifying additional opportunities for service sales.
- Explained technical diagnoses and essential and suggested repairs to non-mechanical individuals, including employees and customers.
- Offered and sold related services and products while delivering service work on customer site and maintained product inventory in on-site truck to facilitate upselling.
- Installed, serviced and repaired machines and assemblies at customer homes.
- Consulted with clients after sales or contract signings to provide ongoing support.
- Generated drawings, estimates and bids to meet specific customer needs.
HVAC Installer
Jon Wayne Service Company
10.2013 - 09.2017
- Examined building layouts, forecasted issues and synchronized work to determine requirements for installation and repairs.
- Reviewed equipment operation modes with customer to teach and explain features and confirm satisfaction and understanding.
- Traveled to homes and businesses to install or repair heating, cooling and ventilation systems.
- Communicated professionally with customers, co-workers and subcontractors to explain repairs and changes for HVAC system.
- Enforced safety and maintained security and accountability of assets by recording use, wear and condition.
- Followed operating instructions, troubleshot breakdowns and performed preventive maintenance to preserve equipment condition.
- Operated hand and power tools to conduct maintenance on air conditioning systems, coils and compressors.
Education
High School Diploma -
Canyon High School
New Braunfels, Texas05.2005
Skills
- Negotiate contracts
- Coordinate transactions
- Problem-solving
- Verbal communication
- Monitor service delivery
- Product sales
- Networking
- Concept development
- Customer needs assessment
- Experience with design software
- Design collaboration
- Visual storytelling
Accomplishments
- Recognized as Top Designer for leading in project installations with accuracy and efficiency.
- Supervised team of five staff members.
- Managed a portfolio of 114 accounts providing for $1.4 million in sales.
LANGUAGES
English, Native
Timeline
Design Consultant
System Pavers
02.2024 - Current
Comfort Advisor
Jon Wayne Service Company
06.2019 - 02.2024
Sales and Service Technician
Jon Wayne Service Company
09.2017 - 06.2019
HVAC Installer
Jon Wayne Service Company
10.2013 - 09.2017
High School Diploma -
Canyon High School
MILITARY SERVICE
- Proudly Served in the United States Coast Guard from 2005-2013
- I was Honorably Discharged after 8 years of service.
- During my time in the military I accrued college experience and credits.