Brian Tankersley
Summary
Dynamic customer service professional excels in high productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques and strategic planning. Strong communication skills, adaptability and problem solving abilities ensuring success in challenging scenarios.
Overview
22
22
years of professional experience
Work History
Sales Specialist / Customer Relations Representative
Mast General Store
06.2012 - 10.2013
- Provided product information and supported selection of company merchandise.
- Advised customers in the proper selection of products according to their needs.
Service / Sales Specialist
Harper’s Schwinn Cyclery, Inc.
07.2011 - 12.2011
- Assembled and maintained new mountain and road bicycles for retail sales.
- Managed flow of bicycle inventory from warehouse to retail locations.
- Provided product information and advised customers in the correct selection for their individual needs.
Counselor / Cycling Instructor
TN Camp For Diabetic Children (TCDC)
07.2006 - 07.2009
- Monitored blood glucose levels and administered insulin for 90 children, ages 9-15 years old.
- Raised funds and provided equipment donations to support camp operations.
- Supervised camper conduct while teaching cycling skills and bicycle safety.
- Serviced and repaired bicycles and associated equipment.
Service / Sales Specialist
Cedar Bluff Cycles
03.2008 - 11.2008
- Assembled and maintained new mountain and road bicycles for retail sales.
- Managed flow of bicycle inventory from warehouse to retail locations.
- Provided product information and advised customers in the correct selection for their individual needs.
Service Specialist
Alcoa Goodtimes
05.2005 - 08.2006
- Assembled and tested new motorcycles to resale for customers.
- Installed aftermarket motorcycle accessories.
- Performed routine maintenance and necessary repairs to customer motorcycles.
- Transported motorcycle inventory among dealer locations.
Sales Specialist / Customer Relations Representative
Little River Outfitters
06.2001 - 04.2004
- Advised customers in proper fishing techniques including fly fishing tutorials.
- Provided product information and supported selection of customer equipment.
- Facilitated guided fishing trips into the Great Smoky Mountains National Park.
Service / Sales Specialist
Mountain Sports
01.1999 - 12.1999
Service / Sales Specialist
The Bike Zoo
02.1994 - 01.1999
- Managed bicycle and bicycle accessory inventory levels and placed purchased orders with suppliers.
- Organized and facilitated weekly group rides and company sponsored events.
- Functioned as liaison for supplier representatives and ensured customer warranty claims.
- Assisted in the opening and closing of the store and management of daily sales revenues.
Sales Specialist / Customer Relations Representative
Thompson Photo Products
10.1991 - 02.1994
- Advised customers in the selection of camera equipment, photographic accessories and film processes.
- Managed inventory flow between company headquarters and satellite stores.
- Facilitated instructional tutorials regarding photographic techniques.
- Specialist in Pre-War Leica cameras and accessories.
Education
Associate of Science -
Pellissippi State Community College
Knoxville, TNSkills
- Product recommendation
- Industry/ product experience
- Interpersonal Skills
- Needs assessment
- Verbal communication
- Sales solution development
- Customer service and care
- Critical thinking
- Client Relations
- Relationship Building
- Problem Solving
- Technical Support
- Sales expertise
- Flexible and adaptable
Timeline
Sales Specialist / Customer Relations Representative
Mast General Store
06.2012 - 10.2013
Service / Sales Specialist
Harper’s Schwinn Cyclery, Inc.
07.2011 - 12.2011
Service / Sales Specialist
Cedar Bluff Cycles
03.2008 - 11.2008
Counselor / Cycling Instructor
TN Camp For Diabetic Children (TCDC)
07.2006 - 07.2009
Service Specialist
Alcoa Goodtimes
05.2005 - 08.2006
Sales Specialist / Customer Relations Representative
Little River Outfitters
06.2001 - 04.2004
Service / Sales Specialist
Mountain Sports
01.1999 - 12.1999
Service / Sales Specialist
The Bike Zoo
02.1994 - 01.1999
Sales Specialist / Customer Relations Representative
Thompson Photo Products
10.1991 - 02.1994
Associate of Science -
Pellissippi State Community College
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