Brian Taylor
Overview
4
4
years of professional experience
Work History
E-Commerce Sales Associate
Airport Home Appliance
03.2023 - Current
- Managed live chat, phone, and email inquiries, providing prompt support while recommending and selling products and services that aligned with customer needs.
- Processed orders through online system and coordinated delivery arrangements after consulting with the customer.
- Worked closely with purchasing, logistics, and installation teams to ensure customer orders are delivered and installed to their satisfaction.
- Quickly addressed and resolved customer concerns regarding deliveries, returns, and inquiries to ensure a positive experience.
- Achieved monthly sales and customer satisfaction targets set by the E-Commerce Manager.
Sales Associate
Airport Home Appliance
02.2021 - 03.2023
- Utilized exceptional verbal and written communication to engage with customers and team.
- Consulted with customers and ensured they are selecting a product or service that will meet their needs.
- Maintained contact with customers until their purchase is delivered, and followed up with customers after the sale to ensure they are satisfied with their purchase.
Timeline
E-Commerce Sales Associate
Airport Home Appliance
03.2023 - Current
Sales Associate
Airport Home Appliance
02.2021 - 03.2023
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