Kevin Gines
Cleves
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
E-Commerce Sales Associate
Kroger
03.2019 - Current
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new associates on store operations, policies, and procedures.
- Provided technical support for customers with e-commerce related issues.
- Investigated customer complaints and created solutions to resolve them quickly.
- Helped customers locate items within the store using the inventory system.
- Collaborated with other departments to ensure timely order fulfillment.
Call Center Supervisor
La Rosa's
02.2016 - 08.2019
- Updated customer accounts, addresses and contact information within call management databases.
- Provided guidance, training, coaching and mentoring to call center team members.
- Investigated difficult or complex inquiries from customers.
- Facilitated communication between stores to resolve problems quickly.
- Monitored calls for quality assurance purposes.
- Resolved escalated customer complaints in a timely manner.
Customer Service Representative
La Rosa's
10.2012 - 02.2016
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
High School Diploma -
Lasalle High School
05-2010
Skills
- Leadership Qualities
- Preparing reports
- Data Entry
- Adaptability
- Time Management
- Active Listening
- Multiple Priorities Management
- Attention to Detail
Timeline
E-Commerce Sales Associate
Kroger
03.2019 - Current
Call Center Supervisor
La Rosa's
02.2016 - 08.2019
Customer Service Representative
La Rosa's
10.2012 - 02.2016
High School Diploma -
Lasalle High School
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